Luxury Med Spa Front Desk Coordinator

CAPS Plastic Surgery, Dermatology, MedSpa, & Wellness Center; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Sanctuary Medical Aesthetic Center in Boca Raton, FL, is seeking a Front Desk ambassador who drives a premium client experience. You will educate clients on Sanctuary's treatments and products, manage daily operations at the front desk, and support a fast-paced med spa with a client-first mindset.

The role requires a strong customer service background, experience in medical aesthetics and dermatology, and flexibility to work overtime, weekends, and holidays as needed.

Qualifications

• 2 years of high end customer service experience.
• 1 year medical aesthetics experience.
• Previous experience in a dermatology office setting.
• Must meet US employment eligibility.

Responsibilities

• Consistently provides excellent customer service in-person, over the phone and via text/email inquiries.
• Educates clients on Sanctuary’s services, products and treatment options.
• Exudes a positive attitude in a fast-paced med spa.
• Oversees daily schedule to ensure a seamless client experience.
• Answers and screens calls, schedules appointments, and forwards messages to staff.
• Monitors voicemail, email inquiries and text messages throughout the day.
• Checks clients in/out and schedules follow-up visits.
• Prepares required medical documents for patients through EMR.
• Stays calm under pressure and finds solutions quickly.
• Maintains cleanliness and appearance of spa areas, lobby, front desk and back of house.

Skills

Customer service

Medical aesthetics exposure

Dermatology experience

Job description

Sanctuary Medical Aesthetic Center in Boca Raton, FL, is seeking a Front Desk ambassador who drives a premium client experience. You will educate clients on Sanctuary's treatments and products, manage daily operations at the front desk, and support a fast-paced med spa with a client-first mindset.

The role requires a strong customer service background, experience in medical aesthetics and dermatology, and flexibility to work overtime, weekends, and holidays as needed.