Luxury Resort Concierge - Elevate Guest Experiences

Omni Hotels & Resorts; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking a hospitality-focused Concierge to assist guests with bookings, local attractions, dining, transportation, and special requests. You will ensure seamless service, coordinate with multiple departments, and enhance guest experiences across the resort’s amenities.

The ideal candidate has luxury hotel experience, a flexible schedule including nights and weekends, and strong organizational and communication skills to exceed guest expectations.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Responsibilities

• Arrange bookings, reconfirm airline tickets, etc.
• Be fully acquainted with local points of interest.
• Assist in arranging restaurant reservations and limousines for guests.
• Ensure delivery of parcels, mail, and special deliveries to guest rooms.
• Maintain the lobby and public areas in clean and tidy condition with Housekeeping.
• Accept other duties as required by management.
• Set up amenities for guests celebrating special occasions.
• Create special packages with pre-calls from the concierge and amenities.
• Coordinate with other departments to meet guest needs.
• Greet guests warmly and make them feel welcome at the hotel.
• Identify ways to improve the guest experience.
• Handle special requests such as flowers, telegrams, rental cars, luggage, etc.

Skills

Customer service oriented

Detail oriented

Multitasking

Flexible schedule nights & weekends

Strong communication

Tools

Property Management Systems

Microsoft Office

Job description

Omni Amelia Island Resort & Spa is seeking a hospitality-focused Concierge to assist guests with bookings, local attractions, dining, transportation, and special requests. You will ensure seamless service, coordinate with multiple departments, and enhance guest experiences across the resort’s amenities.

The ideal candidate has luxury hotel experience, a flexible schedule including nights and weekends, and strong organizational and communication skills to exceed guest expectations.