Lux Fashion Sales Support — Dynamic, Fast-Paced Role

Tapestry (Coach/Kate Spade); Elizabeth (NJ); On-site; USD 36,000 - 46,000; Full time

Job summary

Coach is a global fashion house based in New York. The Sales Support Associate role is an integral part of the store's success, delivering warm, professional service at the cash wrap and keeping a well‑maintained sales floor.

Responsibilities include welcoming clients, operating POS, processing shipments, stocking, supporting visual merchandising, and adhering to Loss Prevention guidelines. Flexibility to work nights, weekends, and peak seasons is required in a fast‑paced luxury environment.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)
• Schedule: Ability to work a flexible schedule to meet business needs‑including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).
• Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

English proficiency

Attention to detail

Multitasking

Communication

Education

Retail experience considered

Tools

POS system

Cash handling

iPad / laptop use

Job description

Coach is a global fashion house based in New York. The Sales Support Associate role is an integral part of the store's success, delivering warm, professional service at the cash wrap and keeping a well‑maintained sales floor.

Responsibilities include welcoming clients, operating POS, processing shipments, stocking, supporting visual merchandising, and adhering to Loss Prevention guidelines. Flexibility to work nights, weekends, and peak seasons is required in a fast‑paced luxury environment.