Lux-Care Advisor: White-Glove Service & Upsell

TAG Heuer; Springfield (NJ); On-site; USD 42,000 - 68,000; Full time

Job summary

TAG Heuer is seeking a B2C Care Advisor to be a trusted ambassador for our luxury brand. You will engage customers across calls, email, live chat, and in-store channels, delivering a white-glove service while resolving inquiries and building lasting relationships.

You will document interactions in our CRM, support account management, and collaborate with the sales team to identify opportunities for bespoke solutions and upsell throughout the customer journey.

Qualifications

• Experience in luxury or high-end retail customer service.
• Strong multichannel communication skills (phone, email, chat).
• Ability to analyze customer needs and deliver personalised service.

Responsibilities

• Provide white-glove service across multiple channels ensuring timely, personalized responses.
• Document all interactions accurately in the CRM and manage service requests.
• Collaborate with sales to nurture relationships and identify upsell opportunities.

Skills

Customer service

Luxury brand experience

Multichannel communication

CRM literacy

Education

High school diploma or equivalent

Bachelor's preferred (related field)

Tools

CRM software (Salesforce)

Job description

TAG Heuer is seeking a B2C Care Advisor to be a trusted ambassador for our luxury brand. You will engage customers across calls, email, live chat, and in-store channels, delivering a white-glove service while resolving inquiries and building lasting relationships.

You will document interactions in our CRM, support account management, and collaborate with the sales team to identify opportunities for bespoke solutions and upsell throughout the customer journey.