Lux Clienteling & Care Specialist — Commission

LVMH Watches & Jewelry; Springfield (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Commission structure

Paid time off

Job summary

LVMH Watches & Jewelry in the United States seeks a B2C Care Advisor to be the brand's ambassador, serving diverse clients including executives, retail partners, wholesale accounts, and end-consumers with a personalized luxury experience.

You will master multiple channels, resolve complex inquiries, and identify opportunities to enhance the customer journey while blending service excellence with strategic sales to drive loyalty and growth.

Qualifications

• Proven ability to build rapport and establish trust with clients, demonstrating exceptional interpersonal and communication skills (written and verbal).
• Superior organizational skills and ability to effectively manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to develop creative solutions that meet customer needs and business objectives.
• Proven experience in a customer service role, with a track record of successfully handling inquiries, resolving issues, and exceeding customer expectations.
• Proficiency in CRM systems, customer service platforms, and sales tracking software is highly desired.

Responsibilities

• Provide white-glove service via calls, email, post, and live chat, ensuring prompt, professional, and personalized responses.
• Address a wide range of customer inquiries about products, services, orders, account management, and related areas.
• Monitor and follow up on customer interactions to ensure complete resolution and ongoing satisfaction.

Skills

rapport-building

interpersonal-communication

multichannel-service

sales-acumen

Tools

CRM systems

Job description

LVMH Watches & Jewelry in the United States seeks a B2C Care Advisor to be the brand's ambassador, serving diverse clients including executives, retail partners, wholesale accounts, and end-consumers with a personalized luxury experience.

You will master multiple channels, resolve complex inquiries, and identify opportunities to enhance the customer journey while blending service excellence with strategic sales to drive loyalty and growth.