Lux Auto Service Advisor — Ground-Floor Cadillac Launch

Buick GMC Cadillac of Thousand Oaks; Triunfo Corner (CA); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Cadillac training

Medical, dental, vision insurance

Life insurance

Paid time off

Paid holidays

Career path advancement

Employee vehicle purchase discounts

Job summary

Buick GMC Cadillac of Thousand Oaks is opening a new dedicated Cadillac service drive and seeks two experienced Service Advisors to staff it from day one. You will set the standard for a premium guest experience in a brand-new operation.

We value guests who feel cared for and offer training, a defined career path, and opportunities to grow into senior advisor or service management roles within Swickard. Join us to help launch this luxury service experience.

Qualifications

• 2+ years of service advisor experience in a franchised dealership, preferably Cadillac or luxury/domestic brands.
• A guest-first mindset and focus on guest experience above repair orders.
• Track record of CSI and NPS performance and building guest relationships.

Responsibilities

• Serve as the primary contact for Cadillac guests from write-up to delivery.
• Translate repair info into clear, confident communication to earn trust.
• Build accurate estimates and set realistic timelines and keep promises.
• Coordinate with technicians and parts to keep workflows moving smoothly.
• Identify add-on services that protect guest safety and vehicle performance.
• Deliver a white-glove pickup and delivery experience aligned with Cadillac standards.
• Maintain accurate records in the DMS and ensure compliance.

Skills

Guest-centric

Communication

CSI

NPS

Tools

Reynolds & Reynolds

CDK

Job description

Buick GMC Cadillac of Thousand Oaks is opening a new dedicated Cadillac service drive and seeks two experienced Service Advisors to staff it from day one. You will set the standard for a premium guest experience in a brand-new operation.

We value guests who feel cared for and offer training, a defined career path, and opportunities to grow into senior advisor or service management roles within Swickard. Join us to help launch this luxury service experience.