Service Advisor

Buick GMC Cadillac of Thousand Oaks; Triunfo Corner (CA); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Cadillac training

Medical, dental, vision insurance

Life insurance

Paid time off

Paid holidays

Career path advancement

Employee vehicle purchase discounts

Job summary

Buick GMC Cadillac of Thousand Oaks is opening a new dedicated Cadillac service drive and seeks two experienced Service Advisors to staff it from day one. You will set the standard for a premium guest experience in a brand-new operation.

We value guests who feel cared for and offer training, a defined career path, and opportunities to grow into senior advisor or service management roles within Swickard. Join us to help launch this luxury service experience.

Qualifications

• 2+ years of service advisor experience in a franchised dealership, preferably Cadillac or luxury/domestic brands.
• A guest-first mindset and focus on guest experience above repair orders.
• Track record of CSI and NPS performance and building guest relationships.

Responsibilities

• Serve as the primary contact for Cadillac guests from write-up to delivery.
• Translate repair info into clear, confident communication to earn trust.
• Build accurate estimates and set realistic timelines and keep promises.
• Coordinate with technicians and parts to keep workflows moving smoothly.
• Identify add-on services that protect guest safety and vehicle performance.
• Deliver a white-glove pickup and delivery experience aligned with Cadillac standards.
• Maintain accurate records in the DMS and ensure compliance.

Skills

Guest-centric

Communication

CSI

NPS

Tools

Reynolds & Reynolds

CDK

Job description

Thousand Oaks, CA | Cadillac | Luxury American brand | Service Advisor | New service drive | Ground floor | Domestic or luxury brand experience preferred | Veterans encouraged to apply | $65,000 - $130,000/yr OTE

IS THIS YOU?

• You're a guest-first service advisor who takes the relationship as seriously as the repair order
• You have dealership service experience and you're ready to bring that background to a new Cadillac operation from the ground up
• You want to be part of building something -- not just stepping into a finished process

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Buick GMC Cadillac of Thousand Oaks is opening a new dedicated Cadillac service drive -- and we're looking for two experienced Service Advisors to staff it from day one. Cadillac guests expect a premium experience that reflects the brand's position as America's luxury standard. The advisors who join this team will have the opportunity to set that standard from the start.

WHAT YOU'LL DO

• Serve as the primary point of contact for Cadillac guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the Cadillac brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Contribute to building the culture, process, and standard of a new Cadillac service operation from the ground up

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience in a franchised dealership -- Cadillac, luxury, or domestic brand experience strongly preferred
• A guest-centric mindset -- you measure your success by how the guest feels when they leave, not just by repair order count
• Track record of strong CSI and NPS performance and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator -- able to manage high volume without losing attention to the guest experience
• A builder's mindset -- you're energized by the opportunity to help shape a new service operation, not just maintain an existing one
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $65,000 - $130,000/yr
• Paid Cadillac manufacturer and service advisor training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• The opportunity to be part of a new Cadillac service operation from its first day

WHY BUICK GMC CADILLAC OF THOUSAND OAKS

• A ground-floor opportunity on a brand new Cadillac service drive -- the advisors who open this operation will help define its culture, its process, and its standard
• Cadillac is America's premier luxury brand -- guests arrive with high expectations and stay loyal to advisors who consistently meet them
• Thousand Oaks is a strong, family-oriented community with a loyal domestic and luxury vehicle owner base
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in getting the new drive launched right -- with the training, the tools, and the support to build something lasting

Opening a new Cadillac service drive is a rare opportunity -- and the advisors who join from day one will have direct influence over the experience their guests have for years to come. Cadillac guests are loyal when they're taken care of. The right advisor builds a book of business here that compounds over time.

If you're an experienced service advisor with a guest-first mindset and a drive to build something new -- we'd like to meet you.