LTL Operations Center Manager: Lead Safety & Service

CrossCountry Freight Solutions, Inc. DBA CCFS; St. Louis (MO); Vor Ort; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision, and Life보험

PTO, Holidays, Volunteer Time Off,Well

401 K Retirement Plan Biweekly Pay

Uniform Incentive

Paid Holidays (after 30 days)

Paid Personal Time-Off

Zusammenfassung

CrossCountry Freight Solutions is seeking a Service Center Manager in St. Louis, MO. You will direct a team to deliver exceptional customer satisfaction, ensure on-time pickup and delivery, and streamline processes for efficiency and safety.

The role reports to the Director of Regional Operations and offers competitive compensation. You will oversee dispatching, safety training, policy implementation, and collaboration with Sales to grow the network while maintaining a high standard of service

Qualifikationen

• Minimum of five years' experience in LTL Operations or comparable leadership role.
• Strong leadership and team-building skills.
• Effective organizational and multitasking abilities.
• Well-developed interpersonal skills with ability to collaborate across teams.
• Excellent written and verbal communication, analytical thinking, and decision-making abilities.

Aufgaben

• Plan, implement and oversee the work of staff to ensure efficiency and compliance with organizational requirements and company procedures.
• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles.
• Direct work activities designed to promote work safety and encourage continuing education among staff.
• Implement changes to transportation services, policies or scheduling as needed.
• Ensure staff members fully and consistently comply with safety rules, procedures and government regulations.
• Collaborate with staff and fellow managers to create, modify, and implement goals, procedures, policies and objectives when the opportunity presents itself.
• Build and maintain culture for proactive safety focused productive, efficient, low-attrition workforce.
• Coach team members to develop talent and depth to enable growth and effective operation.
• Produce high levels of service, including on-time pickup and delivery and claims free environment.
• Produce high levels of productivity and optimal levels of labor spend.
• Utilize daily reports to manage goals, accuracy, and efficiency on route planning and linehaul operations in addition to on time service and customer satisfaction.
• Sales Support: Collaborate with the Sales team to identify opportunities for growth and work with all shareholders to integrate new opportunities into the network.
• Manage customer concerns to agreement and inform other company personnel of resolution.
• Identify shipments compromising profitability.
• Facility and Vehicle Maintenance: Coordinate with Fleet and external services to maintain and repair company vehicles.
• Maintain and submit required vehicle records.
• Review equipment allocation by route and linehaul, and plan as needed.
• Provide emergency assistance to protect our employees and service our customers; in the event of equipment breakdown, DOT inspections, facility or grounds hazard, and/or a safety related event; in accordance with Company safety policies/procedures and applicable county, state, and federal laws.

Kenntnisse

Leadership

Team-building

Organizational skills

Interpersonal skills

Communication skills

Analytical skills

Decision making

Industry knowledge

Jobbeschreibung

CrossCountry Freight Solutions is seeking a Service Center Manager in St. Louis, MO. You will direct a team to deliver exceptional customer satisfaction, ensure on-time pickup and delivery, and streamline processes for efficiency and safety.

The role reports to the Director of Regional Operations and offers competitive compensation. You will oversee dispatching, safety training, policy implementation, and collaboration with Sales to grow the network while maintaining a high standard of service