LTL Customer Solutions Manager — Growth & Excellence

RXO, Inc.; Atlanta (GA); Vor Ort; USD 70.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive pay

PTO & holidays

401(k) match

Health insurance

Tuition reimbursement

EAP

Zusammenfassung

RXO, Inc. is seeking a Customer Solutions Manager - LTL to drive growth across RXO's sales organization by developing opportunities, shaping solutions, and supporting strategic customer engagements.

You will collaborate with enterprise sellers, SMB teams, and pricing/operations partners to position the business for successful execution when freight is awarded. Day-to-day responsibilities include leading customer experience coaching, implementing best practices to boost satisfaction, and

Qualifikationen

• 5+ years of Sales or related experience.
• Advanced Excel proficiency including pivot tables, VLOOKUP, and analyzing data.
• Proven process improvement experience.
• Ability to work with multi-functional teams to meet goals.

Aufgaben

• Lead high performing customer experience interactions through engaging, coaching and developing team members.
• Advance best practices and strategies to optimize customer experience and improve customer satisfaction scorecard.
• Develop and implement documented standard operating procedures, systems and methodologies to ensure best customer service practices.
• Implement quality assurance, productivity, and customer-service standards.
• Leverage data to evaluate performance trends and to make recommendations for improved service.
• Assess operational challenges and conditions to ensure employees are knowledgeable and able to effectively relay network updates to customers.
• Review daily and weekly reports, monitor service targets and respond to changes in business.

Kenntnisse

Sales experience

Advanced Excel

Process improvement

Cross-functional teamwork

Tools

CRM system

Case management system

Jobbeschreibung

RXO, Inc. is seeking a Customer Solutions Manager - LTL to drive growth across RXO's sales organization by developing opportunities, shaping solutions, and supporting strategic customer engagements.

You will collaborate with enterprise sellers, SMB teams, and pricing/operations partners to position the business for successful execution when freight is awarded. Day-to-day responsibilities include leading customer experience coaching, implementing best practices to boost satisfaction, and