LTC Wellness Manager

Jobtailor; Chattanooga (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in Chattanooga is seeking an experienced wellness program lead to own execution and evolve cross-functional long-term care initiatives. You will develop roadmaps, operating models, and success metrics while ensuring scalable processes and measurable outcomes.

You will partner with analytics, finance, product, and operations to drive data-informed decisions. The role requires 7+ years in clinical services or aging care and 3+ years leading complex programs, with strong vendor management

Qualifications

• Bachelor's degree in a clinical/health field; equivalent experience considered
• Master's degree preferred in clinical, public health, business, or health administration
• Active OT/Licensure strongly preferred
• Physical Therapist licensure highly valued
• 7+ years of progressive experience in clinical services, care management, wellness, aging services, rehabilitation, population health, insurance, or long-term care
• 3+ years leading complex programs, implementations, pilots, products, operational improvements, or cross-functional initiatives from strategy through execution

Responsibilities

• Own execution, ongoing evolution, and continuous improvement of complex, cross-functional long-term care wellness programs
• Develop and maintain program roadmaps, implementation plans, operating models, workflows, decision frameworks, and success measures
• Lead cross-functional and external-partner work through influence, judgment, and stakeholder alignment
• Lead operational readiness for new programs and material changes, including process design, communications, training, scripting, controls, documentation, and post-launch feedback
• Provide data-informed updates and recommendations to senior leaders and stakeholders

Skills

Program Management

Clinical Assessment

Vendor Management

Data Analysis

Stakeholder Influence

Aging Services

Care Navigation

Education

Bachelor's degree in Occupational Therapy, Nursing, Social Work, Gerontology, Public Health, Rehabilitation, Case Management, Health Administration, or related clinical/health discipline

Master's degree in a related clinical, public health, business, or health administration discipline

Active licensure as an Occupational Therapist (OTR/L) strongly preferred

Physical Therapist (PT) licensure highly valued

7+ years of progressive experience in clinical services, care management, wellness, aging services, rehabilitation, population health, insurance, or long-term care

3+ years of experience leading complex programs, implementations, pilots, products, operational improvements, or cross-functional initiatives from strategy through execution

Tools

CRM Platforms

Workflow Management

Case Management Systems

Analytics Tools

Digital Engagement Platforms

Microsoft Office

Job description

• Own execution, ongoing evolution, and continuous improvement of complex, cross-functional long-term care wellness programs
• Develop and maintain program roadmaps, implementation plans, operating models, workflows, decision frameworks, and success measures
• Ensure programs have clear objectives, accountable owners, scalable processes, measurable outcomes, and consistent member and caregiver experiences
• Use clinical, functional, cognitive, behavioral, environmental, and social insights to shape member journeys, assessments, service models, eligibility concepts, and interventions
• Conduct or oversee telephonic engagement and assessments for higher-risk or complex members
• Translate direct member experience into scalable program and process improvements
• Establish and monitor KPIs including engagement, referral conversion, service utilization, completion, member experience, operational performance, risk outcomes, and financial value
• Partner with Analytics and Finance to interpret results, identify trends, test assumptions, evaluate effectiveness, and provide leadership recommendations
• Serve as business owner or primary operational lead for designated wellness vendors
• Define vendor expectations, contribute to selection, monitor performance, lead governance discussions, resolve escalated issues, and drive corrective actions
• Partner with Product, Technology, Digital Experience, and operations teams on requirements, enhancements, acceptance criteria, and implementation decisions
• Lead cross-functional and external-partner work through influence, judgment, and stakeholder alignment
• Lead operational readiness for new programs and material changes, including process design, communications, training, scripting, controls, documentation, and post-launch feedback
• Provide data-informed updates and recommendations to senior leaders and stakeholders
• Ensure leadership visibility into program performance, business value, delivery risks, and recommended decisions
• Develop standards, playbooks, assessment guidance, and quality expectations; provide subject matter guidance, coaching, and informal mentorship
• Ensure programs and member interactions comply with legal, privacy, compliance, clinical, information security, and vendor-management requirements
• Perform other duties as assigned

Demonstrates expertise in managing complex wellness programs, utilizing clinical insights to enhance member experiences, and ensuring compliance with legal and operational standards. Proven ability to lead cross-functional teams, manage vendor relationships, and drive measurable outcomes through data-informed decision-making.

Requirements

• Bachelor's degree required in Occupational Therapy, Nursing, Social Work, Gerontology, Public Health, Rehabilitation, Case Management, Health Administration, or a related clinical or health discipline; equivalent relevant experience may be considered
• Master's degree in a related clinical, public health, business, or health administration discipline preferred
• Active licensure as an Occupational Therapist (OTR/L) strongly preferred
• Physical Therapist (PT) licensure highly valued
• Expertise in functional assessment, aging in place, home safety, caregiver support, mobility, and independence
• 7+ years of progressive experience in clinical services, care management, wellness, aging services, rehabilitation, population health, insurance, or long-term care
• 3+ years of experience leading complex programs, implementations, pilots, products, operational improvements, or cross-functional initiatives from strategy through execution
• Experience influencing stakeholders across business and technical functions without direct authority and communicating recommendations to senior leaders
• Experience using performance data, member or customer insights, and financial considerations to evaluate effectiveness and make business recommendations
• Experience managing external vendors, service partners, contracts, implementations, or performance governance preferred
• Ability to create structure in ambiguous environments, manage competing priorities, identify risks and dependencies, and drive work to measurable outcomes
• Advanced knowledge of aging, functional decline, caregiver needs, home safety, community resources, chronic conditions, cognitive impairment, and care navigation
• Strong business acumen, critical thinking, executive communication, facilitation, negotiation, and problem-solving skills
• Ability to translate clinical and member needs into scalable operating processes, product requirements, service standards, and program enhancements
• Proficiency with Microsoft Office applications
• Experience with CRM, workflow, case management, analytics, or digital engagement platforms preferred

Core Competencies

Demonstrates expertise in managing complex wellness programs, utilizing clinical insights to enhance member experiences, and ensuring compliance with legal and operational standards. Proven ability to lead cross-functional teams, manage vendor relationships, and drive measurable outcomes through data-informed decision-making.

Highest-signal resume keywords

• Program Management
• Clinical Assessment Expertise
• Stakeholder Influence
• Vendor Management
• Data Analysis

Hard Skills

• Functional Assessment
• Care Management
• Program Implementation
• Operational Improvement
• Aging Services
• Population Health
• Performance Evaluation
• Risk Management
• Service Standards Development
• Program Enhancement

Soft Skills

• Critical Thinking
• Executive Communication
• Negotiation
• Problem-Solving
• Facilitation

Certifications & Qualifications

• Occupational Therapist Licensure
• Physical Therapist Licensure

Industry Keywords

• Long-Term Care
• Wellness Programs
• Aging in Place
• Home Safety
• Caregiver Support
• Chronic Conditions
• Care Navigation
• Health Administration
• Public Health
• Rehabilitation

Tools & Technologies

• Microsoft Office
• CRM Platforms
• Workflow Management
• Case Management Systems
• Analytics Tools
• Digital Engagement Platforms