LPN: Patient Services & Care Coordination

CenterWell Home Health; Humble (TX); On-site; USD 54,000 - 73,000; Full time

Job summary

CenterWell Home Health in Humble, TX is seeking a Patient Services Coordinator-LPN to manage patient visit scheduling, coordinate with field staff, physicians, and patients, and maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

Be a Licensed Nurse (LPN/RN) with at least 1 year of home health experience. Strong communication, organizational skills, and a valid driver’s license are required.

Qualifications

• Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices.
• Have at least 1 year of home health experience.
• Prior packet review / QI experience preferred.
• Coding certification is preferred.
• Must possess a valid state driver’s license and automobile liability insurance.
• Must be currently licensed in the State of employment if applicable.
• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

Responsibilities

• Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely.
• Updates agent unavailability in worker console.
• Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
• Serves as back up during lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences.
• Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
• Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
• Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
• Schedules TIF OASIS collection visits and deletes remaining schedule.
• Reschedules declined or missed visits as appropriate.
• Processes reassigned and rescheduled visits.
• Ensures supervisory visits are scheduled.
• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
• Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
• Verifies visit paper notes in scheduling console as needed.
• Assists with internal transfer of patients between branch offices.
• If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
• If clinical, may be required to perform patient visits and / or participate in on‑call rotation.

Skills

Licensed Nurse (LPN/RN)

Home health experience

Strong communication

Valid driver's license

Multi-tasking / organization

QI / packet review (preferred)

Coding certification (preferred)

Job description

CenterWell Home Health in Humble, TX is seeking a Patient Services Coordinator-LPN to manage patient visit scheduling, coordinate with field staff, physicians, and patients, and maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

Be a Licensed Nurse (LPN/RN) with at least 1 year of home health experience. Strong communication, organizational skills, and a valid driver’s license are required.