LPN Clinical Care Navigator

Franklin Primary Health Center; Mobile (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Franklin Primary Health Center seeks a Clinical Specialist, LPN, to respond to calls, educate patients, and facilitate access to care teams across multiple locations. You will coordinate care, document in the EHR, and support referral and medication request processes with confidentiality and professionalism.

The role emphasizes timely communication, accuracy in information transfer, and collaboration with care teams to improve patient outcomes in a busy clinical setting.

Qualifications

• Degree with at least 2 years of experience in a health related field.
• A licensed nursing degree is preferred; will substitute years of experience for degree.
• Excellent communications skills, extremely organized, able to work in a fast-paced environment.
• Must adhere to HIPAA privacy and confidentiality rules.

Responsibilities

• Handle outbound and inbound calls and emails from customers.
• Record caller information in the EHR system accurately.
• Obtain appropriate prior authorization for medications, tests, referrals.
• Process forms, orders, and applications requested by customers.

Skills

Communication

Multitasking

Problem-solving

Phone etiquette

confidentiality

Education

LPN or higher

Tools

EHR system

RTS system

Job description

Franklin Primary Health Center seeks a Clinical Specialist, LPN, to respond to calls, educate patients, and facilitate access to care teams across multiple locations. You will coordinate care, document in the EHR, and support referral and medication request processes with confidentiality and professionalism.

The role emphasizes timely communication, accuracy in information transfer, and collaboration with care teams to improve patient outcomes in a busy clinical setting.