Loyalty Transformation Leader - Strategy & Delivery

Royal Caribbean Group; Miami (FL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Royal Caribbean Group seeks a Senior Manager, Loyalty Transformation to lead strategic planning and transformation across our multi-brand loyalty platforms, including Crown & Anchor Society, Captain's Club, and Venetian Society. The role blends strategic thinking with hands-on delivery in a fast-paced, cross-functional environment.

Based onsite in Miami, you will develop roadmaps, secure funding, design requirements, and create dashboards to track progress, while aligning stakeholders and

Qualifications

• 10+ years’ experience in a transformation management office, consulting firm, and/or loyalty organization.
• Experience within travel & hospitality and loyalty industry desirable
• Ability to generate solutions and then deliver the business case to support them
• Thorough understanding of project management best practices, with continuous improvement as a core value
• Demonstrated experience with strategic planning.
• Strong verbal and written communication skills
• Proven project management experience with documenting and writing business requirements and project plans.
• Experience with achieving stakeholder alignment at various levels within the organization.

Responsibilities

• Serve as loyalty subject matter expert for cross functional teams.
• Develops loyalty solutions and loyalty multi-year roadmap to drive business objectives and KPIs
• Drives business case for these loyalty initiatives and achieves buy-in from multiple stakeholders
• Manages the capital process to secure funding for these initiatives
• Facilitates feature design, business requirements and functional design development with cross-functional teams.
• Develops project management tools to be used and leveraged across teams such as project dashboards, project status reports, project timelines, stakeholder mapping, critical paths, etc.
• Drives recurring cadence of meetings to report out status and drive progress.
• Manages and supports RFP processes when third party vendors or services are required.
• Develops presentations to update senior management on project status.
• Manages communications to all stakeholders through various phases of projects.
• Escalates project issues and risks appropriately.
• Monitors project post-execution and ensure long-term results.
• Captures and communicates lessons learned from project and applies them to future initiatives.
• Thinks outside the box and question processes and recommend solutions.

Skills

Strategic planning

Project management

Stakeholder alignment

Communication skills

Tools

MS Word

MS Excel

PowerPoint

Job description

Royal Caribbean Group seeks a Senior Manager, Loyalty Transformation to lead strategic planning and transformation across our multi-brand loyalty platforms, including Crown & Anchor Society, Captain's Club, and Venetian Society. The role blends strategic thinking with hands-on delivery in a fast-paced, cross-functional environment.

Based onsite in Miami, you will develop roadmaps, secure funding, design requirements, and create dashboards to track progress, while aligning stakeholders and