Loyalty Transformation Lead – Strategy & Delivery

Royal Caribbean Group; Miami, Northern (FL, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Royal Caribbean Group is seeking a Sr. Manager of Loyalty Transformation to lead strategic planning and execution across our loyalty programs.

This onsite role in Miami will drive multi-year roadmaps, business cases, and cross-functional collaboration to deliver measurable guest loyalty and revenue impact. You will work with senior leaders to align programs with business goals, develop tools and dashboards, and manage vendor engagements to ensure timely delivery and value realization across our

Qualifications

• 10+ years of experience in transformation management, consulting, or loyalty programs.
• Experience in travel, hospitality, or loyalty industries is desirable.
• Proven ability to develop business cases and secure stakeholder buy-in.
• Strong written and verbal communication, with enterprise-wide influence.

Responsibilities

• Lead strategic planning and transformation efforts for loyalty programs.
• Develop multi-year loyalty roadmaps and measure KPIs.
• Drive business cases, funding, and cross-functional execution.
• Create project trackers, dashboards, and status reporting.
• Coordinate with vendors and manage stakeholder communications.
• Summarize progress to senior leadership and escalate risks.

Skills

Loyalty Transformation

Strategic Planning

Project Management

Stakeholder Management

Cross-functional Collaboration

Vendor Management

Communication Skills

MS Office Tools

Executive Storytelling

Tools

MS Word

Excel

PowerPoint

Job description

Royal Caribbean Group is seeking a Sr. Manager of Loyalty Transformation to lead strategic planning and execution across our loyalty programs.

This onsite role in Miami will drive multi-year roadmaps, business cases, and cross-functional collaboration to deliver measurable guest loyalty and revenue impact. You will work with senior leaders to align programs with business goals, develop tools and dashboards, and manage vendor engagements to ensure timely delivery and value realization across our