Loyalty Tech Product Lead — Strategy & Delivery

Morrisons; Bradford (IA); On-site; USD 93,000 - 145,000; Full time

Benefits offered by this job

15% store discount

Annual bonus scheme

Generous holiday entitlement

Market leading pension scheme & life

Healthcare benefits

Free parking onsite

Car Allowance

Enhanced Family Leave

Private Healthcare

Job summary

Morrisons is seeking an experienced Senior Product Manager to own the end-to-end Loyalty Tech stack, including the More Card app, the Offer Engine and related marketing tech. You will set the product strategy, prioritise a multi-year roadmap and lead external and internal partners to deliver customer journeys and personalised campaigns at scale.

You will manage a £2m+ capex budget and £10m+ opex, collaborate with Data and Tech teams, and mentor a Product Manager to drive value from the loyalty

Qualifications

• Proven product management experience, ideally covering app products, martech/adtech platforms or loyalty/CRM technology.
• Experience running vendor selection processes (RFP/RFI) and managing strategic technology partner relationships.
• Experience working with data teams on customer data, personalisation or Single Customer View / CDP-type initiatives.
• Track record of leading cross-functional delivery with technology teams in an agile or hybrid delivery environment.
• People management experience, or clear readiness to lead and develop a direct report.

Responsibilities

• Identify and resolve short-term friction in the app experience, using customer feedback, app store reviews and behavioural data to prioritise fixes.
• Work closely with the Data team to build a Single Customer View (SCV), enabling targeted, personalised and measurable offers at scale.
• Prioritise the tech team's work in line with commercial impact, customer experience and strategic priorities.
• Brief clear customer journeys and requirements into the tech team, ensuring user stories and acceptance criteria are well defined.
• Lead and develop one direct report (Product Manager), setting objectives and coaching delivery.

Skills

Product management

Stakeholder management

Data-driven decisions

App product/MarTech

People management

Tools

Vendor selection (RFP/RFI)

Job description

Morrisons is seeking an experienced Senior Product Manager to own the end-to-end Loyalty Tech stack, including the More Card app, the Offer Engine and related marketing tech. You will set the product strategy, prioritise a multi-year roadmap and lead external and internal partners to deliver customer journeys and personalised campaigns at scale.

You will manage a £2m+ capex budget and £10m+ opex, collaborate with Data and Tech teams, and mentor a Product Manager to drive value from the loyalty