Loyalty Strategy Lead - Remote

TalTeam Inc.; Alpharetta (GA); Remote; USD 90,000 - 130,000; Full time

Job summary

TalTeam Inc. is seeking a Loyalty Strategist to join our team to develop and optimize innovative customer loyalty, rewards and engagement strategies for clients and prospects.

The candidate will provide customer and industry insights, rewards best practices, thought leadership and expertise to clients to support and lead the development of comprehensive and bold loyalty strategies supporting credit and non-credit loyalty programs.

Qualifications

• Bachelor's degree or 8+ years of work experience in loyalty strategy or customer experience.
• 8+ years of demonstrated experience in loyalty strategy, value proposition, customer engagement strategy development, marketing or business strategy.

Responsibilities

• Provide loyalty and rewards program thought leadership both verbally and in writing for internal and external consumption.
• Work with internal client teams to assess and define client loyalty strategy, capabilities and reward program needs and objectives to ensure loyalty solutions are aligned with client's brand.
• Maintain an awareness of external market customer engagement and loyalty program trends and best practices.
• Partner with client teams to lead assessments and identify data needs including customer spend behaviors and customer research.
• Partner with research team to develop customer experience and loyalty research plans and implement customer research as needed.
• Lead and present to various levels of leadership at clients sites.
• Manage multiple client engagements simultaneously.

Skills

Loyalty strategy

Customer engagement

Marketing strategy

Education

Bachelor's Degree or 8+ years experience in loyalty strategy

Job description

TalTeam Inc. is seeking a Loyalty Strategist to join our team to develop and optimize innovative customer loyalty, rewards and engagement strategies for clients and prospects.

The candidate will provide customer and industry insights, rewards best practices, thought leadership and expertise to clients to support and lead the development of comprehensive and bold loyalty strategies supporting credit and non-credit loyalty programs.