Loyalty Programs & Retention Specialist

C3 Industries; Oregon; Hybrid; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Short-term & Long-term Disability

Paid time off

401k

Company paid holidays

Job summary

C3 Industries in Oregon is seeking a Specialist, Communications – Loyalty & Retention to own day-to-day loyalty program operations: managing reward configurations, testing, brand promotions, and ensuring accurate deployment across web, app, POS, and in-store touchpoints.

You will analyze performance, maintain promotions and incentive programs, and drive customer engagement while collaborating with Marketing, Retail, and IT teams to deliver a seamless loyalty experience.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 2–4 years of experience in supporting loyalty programs, preferably in retail or regulated industries.
• Hands-on experience with loyalty programs (Alpine IQ preferred; similar acceptable).
• Familiarity with performance reporting tools (Excel, Google Sheets, Power BI).
• Strong written and verbal communication and project management skills.

Responsibilities

• Analyze, optimize, and execute the loyalty program, including promotional strategies, rewards, and customer engagement initiatives.
• Maintain loyalty promotions, digital coupons, targeted offers, and incentive programs for marketing objectives.
• Build, test, and deploy loyalty initiatives within the loyalty platform across web, app, POS, and in-store systems.
• Troubleshoot and resolve customer account and loyalty issues by coordinating with support and vendors.
• Document training and guidelines for internal teams and store management.
• Manage the loyalty activation calendar and coordinate timelines using project tools.
• Track program performance and provide actionable recommendations to improve retention and sales.

Skills

Loyalty program management

Excel

Google Sheets

Power BI

Cross-functional collaboration

Education

Bachelor's degree in Marketing, Communications, Business

Tools

Alpine IQ

Job description

C3 Industries in Oregon is seeking a Specialist, Communications – Loyalty & Retention to own day-to-day loyalty program operations: managing reward configurations, testing, brand promotions, and ensuring accurate deployment across web, app, POS, and in-store touchpoints.

You will analyze performance, maintain promotions and incentive programs, and drive customer engagement while collaborating with Marketing, Retail, and IT teams to deliver a seamless loyalty experience.