Rewards Operations Specialist - Loyalty Programs & Certification

SKARP Media Group!; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

SKARP Media Group! is looking for a motivated Rewards Operations Specialist to manage their customer loyalty programs. This position plays a key role by overseeing operations, analysing program performance, and ensuring customer engagement.

Applicants must be willing to complete the Certified Loyalty & Reward Specialist Course at their own cost. The role involves collaboration with marketing and customer service teams to optimize the loyalty program and improve customer retention.

Qualifications

• Strong analytical skills to assess program performance and recommend improvements.
• Ability to communicate effectively with marketing and customer service teams.
• Willingness to complete professional certification at own cost.

Responsibilities

• Oversee daily operations of rewards and loyalty programs.
• Coordinate data integrity and reporting related to rewards activities.
• Support the development and implementation of new reward initiatives.

Skills

Strong organisational and analytical skills

Excellent communication and teamwork abilities

Basic understanding of loyalty program mechanics

Education

Certified Loyalty & Reward Specialist Course

Job description

SKARP Media Group! is looking for a motivated Rewards Operations Specialist to manage their customer loyalty programs. This position plays a key role by overseeing operations, analysing program performance, and ensuring customer engagement.

Applicants must be willing to complete the Certified Loyalty & Reward Specialist Course at their own cost. The role involves collaboration with marketing and customer service teams to optimize the loyalty program and improve customer retention.