Loyalty Growth Architect (P&L, Strategy, Activation)

Lucky Strike Entertainment Corporation; Miami, Northern (FL, KY); On-site; USD 180,000 - 240,000; Full time

Job summary

Lucky Strike Entertainment Corporation is seeking a Head of Loyalty to own the loyalty program from launch onward, shaping the economics, roadmap, and evolution into a guest-facing product used at every visit.

You will partner with Lifecycle, Creative, Paid, and a field program manager to drive activation, retention, and incremental spend, ultimately owning performance metrics and the path to profitability.

Qualifications

• 8+ years in loyalty, CRM, or membership products; multi-unit scale.
• Hands-on experience with a loyalty platform and POS integration.
• Product management depth: PRDs, backlog ownership, sprint work with engineers.

Responsibilities

• Own the loyalty P&L and defend economics to CFO; manage end-to-end member funnel.
• Define program roadmap (tiers, earning, offers, stored value) and set growth targets.
• Write specs and own loyalty backlog; manage integration surfaces (POS/CRM/db).
• Set activation/retention strategy; write briefs for cross-functional teams; run calendar.

Skills

Loyalty product management

SQL

Product management depth

incrementality testing

activation & retention strategy

Tools

Punchh

Paytronix

Thanx

Talon.One

Job description

Lucky Strike Entertainment Corporation is seeking a Head of Loyalty to own the loyalty program from launch onward, shaping the economics, roadmap, and evolution into a guest-facing product used at every visit.

You will partner with Lifecycle, Creative, Paid, and a field program manager to drive activation, retention, and incremental spend, ultimately owning performance metrics and the path to profitability.