Head of Engagement Product Strategy

Subway Group; Miami (FL); On-site; USD 159,000 - 199,000; Full time

Benefits offered by this job

Pension/401k/RSP (country specific)

Competitive Bonus

Tuition Reimbursement

Company Holidays

And More...

Job summary

Subway Group is seeking a Director of Product Management, Engagement in Miami to define and execute the vision and roadmap for Subway's engagement ecosystem. You will collaborate with Marketing, CRM, Analytics, Engineering, and Operations to drive loyalty initiatives and customer value.

The role requires 8+ years in product management for consumer digital products and 4+ years leading PM teams, with a strong background in loyalty or retention-focused initiatives.

Qualifications

• Bachelor's degree required; MBA preferred.
• 8+ years of product management in digital products.
• 4+ years leading product managers and cross-functional teams.
• Experience with loyalty or retention-focused products preferred.
• Strong product strategy, experimentation, analytics, and stakeholder management.
• Experience in QSR, retail, hospitality, ecommerce, or consumer tech preferred.

Responsibilities

• Own the loyalty product and program design vision, strategy, roadmap, and priorities.
• Lead Product Managers and develop a high-performing engagement product organization.
• Drive growth in acquisition, engagement, frequency, retention, and CLV.
• Partner with CRM, Marketing, and Analytics to identify opportunities through segmentation.
• Own engagement experiences across mobile app, web, offers, rewards, account management, and restaurant touchpoints.
• Collaborate with Engineering and MarTech to modernize loyalty capabilities and platform.
• Define success metrics and report performance to executive leadership.
• Partner with franchise, operations, and marketing to ensure value.
• Manage strategic vendor and partner relationships.

Skills

Product management

Leadership

Stakeholder management

Analytics

Education

Bachelor's degree

MBA preferred

Job description

Subway Group is seeking a Director of Product Management, Engagement in Miami to define and execute the vision and roadmap for Subway's engagement ecosystem. You will collaborate with Marketing, CRM, Analytics, Engineering, and Operations to drive loyalty initiatives and customer value.

The role requires 8+ years in product management for consumer digital products and 4+ years leading PM teams, with a strong background in loyalty or retention-focused initiatives.