Loyalty Operations & Integrations Specialist

BBQ Holdings, Inc.; Vancouver (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

BBQ Holdings, Inc. is seeking a Loyalty Specialist to execute and optimize loyalty programs across Papa Murphy’s and the group’s brands, including Famous Dave’s and Granite City.

This role ensures rewards, promotions, integrations, and guest experiences are accurate and consistent across all guest touchpoints. Under the Director of CRM & Lifecycle Marketing, you will help develop loyalty strategy, plan campaigns, coordinate program updates, and track performance to drive guest value across

Qualifications

• 2-3 years of experience in supporting loyalty programs, specifically with Punchh or Paytronix, including campaign configuration.
• Strong technical aptitude and curiosity, with experience troubleshooting systems and supporting integrations.
• Excellent organizational and project-management skills with attention to detail and execution.
• Working knowledge of loyalty analytics and reporting tools.
• Excellent communication skills and a collaborative mindset.
• Ability to work cross-functionally with digital, tech, analytics, operations, and external vendors.

Responsibilities

• Monitor loyalty program KPIs and guest engagement; share regular performance reporting.
• Troubleshoot basic issues by coordinating with guest services, operations, franchisees, and tech vendors.
• Collaborate to optimize segmentation and innovate campaigns that support brand priorities.
• Maintain documentation, training support, and execution guidelines for internal teams and franchisees.
• Assist with POS support and loyalty integrations across POS, web, app, and third-party platforms.

Skills

Loyalty program support

Campaign configuration

Technical troubleshooting

Data analytics

Cross-functional collaboration

Vendor coordination

Tools

Punchh

Paytronix

POS platforms

Job description

BBQ Holdings, Inc. is seeking a Loyalty Specialist to execute and optimize loyalty programs across Papa Murphy’s and the group’s brands, including Famous Dave’s and Granite City.

This role ensures rewards, promotions, integrations, and guest experiences are accurate and consistent across all guest touchpoints. Under the Director of CRM & Lifecycle Marketing, you will help develop loyalty strategy, plan campaigns, coordinate program updates, and track performance to drive guest value across