Loyalty Program Specialist, Multi-Brand Growth

Kahala Management LLC

Scottsdale (AZ)

On-site

USD 65,000 - 75,000

Full time

5 days ago

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Job summary

Kahala Management LLC in Scottsdale, AZ is seeking a Loyalty Specialist to support the day-to-day operations of loyalty programs across the BBQ Holdings brands. You will configure rewards, test promotions, and analyze program performance to ensure a seamless guest experience.

Under the guidance of the CRM & Lifecycle Marketing Director, you will help develop loyalty strategy, plan campaigns, coordinate updates and own day-to-day program operations including testing and segmentation—driving

Qualifications

2-3 years of experience in supporting loyalty programs, specifically with Punchh or Paytronix and campaign configuration.
Strong organizational and project management skills with attention to detail.
Working knowledge of loyalty analytics and reporting tools.
Excellent communication and collaborative mindset.
Ability to work cross-functionally with digital, tech, analytics, operations and vendors.

Responsibilities

Ensure smooth functionality across web, app, POS and in-store systems.
Monitor loyalty program KPIs and guest engagement; share regular performance reporting.
Troubleshoot issues by coordinating with guest services, operations, franchisees and tech vendors.
Collaborate with the Director to optimize segmentation and campaigns.
Maintain documentation, training support and execution guidelines for internal teams and franchisees.