Loyalty Platform & Campaigns Specialist

Kahala Management; Scottsdale (AZ); On-site; USD 65,000 - 70,000; Full time

Job summary

PAPA Murphy’s Loyalty Specialist role at BBQ Holdings encompasses managing loyalty programs across multiple brands, ensuring rewards configurations function smoothly across web, app, POS, and in-store channels to deliver a consistent guest experience.

Under the Director of CRM & Lifecycle Marketing you will configure campaigns, test features, track performance, and coordinate with franchisees and external vendors to optimize guest value.

Qualifications

• 2-3 years of loyalty program support experience with Punchh or Paytronix.
• Strong technical aptitude and ability to translate technical concepts for non-technical stakeholders.
• Excellent organizational and project management skills.
• Experience with loyalty analytics and reporting tools.
• Ability to collaborate cross-functionally with digital, tech, analytics, operations, and external vendors.

Responsibilities

• Support day-to-day loyalty program operations across web, app, POS, and in-store systems.
• Configure rewards, promotions, and testing for loyalty campaigns.
• Monitor KPIs, prepare regular performance reports, and optimize campaigns.
• Troubleshoot loyalty and integration issues with cross-functional teams and vendors.
• Collaborate with Director to develop segmentation and campaigns that drive guest value.

Skills

Loyalty programs

Punchh

Paytronix

Technical aptitude

Project management

Communication

Cross-functional teamwork

Tools

POS systems

APIs

CRM tools

Job description

PAPA Murphy’s Loyalty Specialist role at BBQ Holdings encompasses managing loyalty programs across multiple brands, ensuring rewards configurations function smoothly across web, app, POS, and in-store channels to deliver a consistent guest experience.

Under the Director of CRM & Lifecycle Marketing you will configure campaigns, test features, track performance, and coordinate with franchisees and external vendors to optimize guest value.