Loyalty & Guest Experience Specialist (Night Shift)

FireKeepers Casino Hotel; Battle Creek (MI); Sur place; USD 35 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Volunteer Time Off

Generous PTO

Incentive programs

Team member dining

Résumé du poste

FireKeepers Casino Hotel in Battle Creek, MI, is seeking a Guest Services Associate to support the Red Hot Rewards loyalty program and guest care operations. You will enroll guests, communicate promotions, answer calls about hotel bookings and offers, greet passengers, and assist with ticket sales and coat check.

The role emphasizes high-level guest service, confidentiality, and attendance, with shifts starting in the evening and a shift premium for late hours.

Qualifications

• Proficiency in both written and verbal English communication is required.
• High School diploma or GED.
• Must possess excellent communication and organizational skills.
• Must be familiar with, and able to operate, computers, printers, and card punch machines.
• Must be at least 18 years of age.

Responsabilités

• Enroll guests into the loyalty program and communicate promotions and benefits.
• Answer phone calls from the general public via the customer care center for bookings and offers.
• Greet buses and assist passengers with loyalty program needs and enrollment.
• Sell event tickets at the on-property box office and handle cash or electronic transactions.
• Facilitate year-round coat check and assist with giveaways and sign setup for events.
• Maintain knowledge of the property and upcoming events to advise guests and team members.

Connaissances

Guest relations

Customer service

Communication

English proficiency

Call center

Formation

High school diploma or GED

Outils

Computers

Printers

Card punch machines

Description du poste

FireKeepers Casino Hotel in Battle Creek, MI, is seeking a Guest Services Associate to support the Red Hot Rewards loyalty program and guest care operations. You will enroll guests, communicate promotions, answer calls about hotel bookings and offers, greet passengers, and assist with ticket sales and coat check.

The role emphasizes high-level guest service, confidentiality, and attendance, with shifts starting in the evening and a shift premium for late hours.