Red Hot Rewards Representative

FireKeepers Casino Hotel; Battle Creek (MI); In loco; USD 35.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Volunteer Time Off

Generous PTO

Incentive programs

Team member dining

Descrizione del lavoro

FireKeepers Casino Hotel in Battle Creek, MI, is seeking a Guest Services Associate to support the Red Hot Rewards loyalty program and guest care operations. You will enroll guests, communicate promotions, answer calls about hotel bookings and offers, greet passengers, and assist with ticket sales and coat check.

The role emphasizes high-level guest service, confidentiality, and attendance, with shifts starting in the evening and a shift premium for late hours.

Competenze

• Proficiency in both written and verbal English communication is required.
• High School diploma or GED.
• Must possess excellent communication and organizational skills.
• Must be familiar with, and able to operate, computers, printers, and card punch machines.
• Must be at least 18 years of age.

Mansioni

• Enroll guests into the loyalty program and communicate promotions and benefits.
• Answer phone calls from the general public via the customer care center for bookings and offers.
• Greet buses and assist passengers with loyalty program needs and enrollment.
• Sell event tickets at the on-property box office and handle cash or electronic transactions.
• Facilitate year-round coat check and assist with giveaways and sign setup for events.
• Maintain knowledge of the property and upcoming events to advise guests and team members.

Conoscenze

Guest relations

Customer service

Communication

English proficiency

Call center

Formazione

High school diploma or GED

Strumenti

Computers

Printers

Card punch machines

Descrizione del lavoro

• Location 11177 MICHIGAN AVE E,BATTLE CREEK, MI, 49014-8904,United States
• Base Pay $16.59 / Hour
• Job Category Marketing
• Employee Type Full Time
• Required Degree High school

Contact information

• Name Koty Kirincic
• Phone [phone] x3

Description

Step into a workplace that’s as exciting as it is rewarding!

FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.

• Grow your career with development programs and opportunities to advance from within.
• Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
• Give back through Volunteer Time Off (VTO).
• Generous PTO plan to recharge and reset.
• Incentive programs that recognize your contributions.
• Low-cost Team Member dining, provided by our award-winning culinary team.

SHIFTS AVAILABLE:

Open availability required, will begin on Swing/Graves likely 5:00pm-1:30am or 11:00pm-7:30am

PAY:

Starting at $16.59 per hour, with opportunities for annual increases. Shift premium of $1 per hour while working between the hours of 11:00 pm - 7:00 am.

SCOPE OF POSITION:

Responsible for a variation of guest service responsibilities within FireKeepers Casino Hotel, centering around the marketing loyalty program, dubbed “Red Hot Rewards Club”.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Enrolling guests into the loyalty program, and communicating the promotions and benefits within
• Answering phone calls from the general public, via the “customer care center” (call center) facilitated under Red Hot Rewards. Many of these calls are specific to booking hotel rooms, including complimentary offers earned through the loyalty program
• Greeting buses and assisting bus passengers with loyalty program needs, including enrollment and promotional awareness
• Retail Box Office Sales: the selling of tickets to events at FireKeepers, via periodic placement at the on-property box office. This includes cash handling and electronic transactions
• Facilitating the coat check amenity year-round, for storage of guests’ coats, helmets, umbrellas, and hats
• Gift giveaway setup and distribution: roughly a dozen or more times in a year, there is a physical demand (1 of 2) from the position involving product unboxing and preparation for mass distro
• Directional signage setup / display: constructing the large directional signs and placing around property for giveaways, concerts, slot tournaments, etc. There is a physical demand for this assignment (2 of 2) that occurs roughly a dozen times per year
• Responsible for providing high-level guest service within every facet of the position
• Maintains a working knowledge of the property, as well as current and upcoming special events, in order to advise guests and fellow Team Members of same
• Resolves minor guest conflicts, which relate to RHR Club
• Routinely inspects stock of RHR Club printed material, and re-stocks as needed, as well as frequent cleaning maintenance of work stations
• Maintains the highest level of confidentiality
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy
• Outstanding example of and a credit to FireKeepers Casino Hotel

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

Proficiency in both written and verbal English communication is required.

High School diploma or GED.

Must possess excellent communication and organizational skills.

Must be familiar with, and able to operate, computers, printers, and card punch machines.

Must be at least 18 years of age.

GENERAL OR PREFERRED QUALIFICATIONS

One year of guest relations experience.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines “Native American” as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.