Loyalty Growth Account Management Lead

InComm Payments

Atlanta (GA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

InComm Payments, based in Atlanta, is seeking a strategic Manager with strong leadership in account management and loyalty marketing. You will lead client relationships, drive cross-functional growth initiatives, and shape loyalty strategies across a broad portfolio within InComm InCentives.

The Manager I role includes building a high-performing team, expanding product offerings, identifying revenue opportunities, and collaborating with product and tech teams to deliver innovative solutions for

Qualifications

Background in account management, loyalty and rewards marketing and/or product development.
Strong record of achievement, client retention and growth.
Experience managing medium to large national accounts in a technology or software company preferred.
Experience recruiting, developing and coaching direct reports to achieve maximum potential with department goals as well as conducting performance reviews.
Comfortable learning new technology/product lines in a highly innovative environment and training direct reports.
Superior relationship management skills including ability to engage in strategic conversations with all levels of management.
Proven ability to create and implement strategic plans.
Strong interpersonal skills, flexibility, and customer service orientation.
Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible.
Demonstrated leadership in a team environment
Ability to work independently and in a team environment
Aptitude for thinking and acting on a strategic and tactical level
Excellent presentation and negotiation skills
Proficient in Microsoft Office and other computer skills.
Knowledge of gift card products and fulfillment a plus

Responsibilities

Manage a team of 3 - 5 account managers and associate account managers, subject to change based on business needs.
Work with team on day-to-day support and strategic execution of account goals, including contract negotiations, operational needs, and special projects.
Build and strengthen client relationships and serve as a primary point of contact for InComm, including as an escalation point for direct reports, customers and other teams.
Create and execute against a professional development plan for direct reports
Provide thought leadership on strategic initiatives, which includes data-driven insights and recommendations.
Build and strengthen relationships within internal stakeholders and collaborate with internal team members effectively to achieve desired results
Ability to grow account revenue through activities such as product expansion, promotional opportunities and program implementations
Subject matter expert on technology solutions used by customer to ensure the best experience possible
Identify growth opportunities and collaborate with product and tech teams to expand and enhance InComm InCentive product solutions.
Penetrate accounts by selling in new and additional products and building relationships with the key decision makers within accounts
20% Travel, client visits and tradeshow attendance as directed by Senior Director of Account Management.