Account Management Leader - Loyalty & Growth

InComm Payments; Sandy (UT); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Employee Referral Bonus Program - Tier

Job summary

InComm Payments in Sandy, UT, seeks a strategic Manager I with strong leadership in account management and loyalty marketing to drive growth for InComm InCentives. Lead a team, manage client relationships, and guide cross-functional initiatives to expand prepaid product solutions.

You will develop plans, negotiate contracts, and collaborate with product/tech teams to maximize revenue across top accounts, including travel to client sites and events as needed.

Qualifications

• BA/BS or 8+ years account management experience.
• Background in account management, loyalty and rewards marketing and/or product development.
• Strong track record of client retention and growth.
• Experience managing medium to large national accounts in a technology or software company preferred.

Responsibilities

• Manage a team of 3 - 5 account managers and associate account managers, subject to change based on business needs.
• Work with team on day-to-day support and strategic execution of account goals, including contract negotiations, operational needs, and special projects.
• Build and strengthen client relationships and serve as a primary point of contact for InComm, including as an escalation point for direct reports, customers and other teams.
• Create and execute against a professional development plan for direct reports
• Provide thought leadership on strategic initiatives, which includes data-driven insights and recommendations.
• Build and strengthen relationships within internal stakeholders and collaborate with internal team members effectively to achieve desired results
• Ability to grow account revenue through activities such as product expansion, promotional opportunities and program implementations
• Subject matter expert on technology solutions used by customer to ensure the best experience possible
• Identify growth opportunities and collaborate with product and tech teams to expand and enhance InComm InCentive product solutions.
• Penetrate accounts by selling in new and additional products and building relationships with the key decision makers within accounts
• 20% Travel, client visits and tradeshow attendance as directed by Senior Director of Account Management.

Skills

Leadership

Account management

Presentation skills

Negotiation skills

Relationship management

Strategic thinking

Communication

Customer orientation

Team management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

InComm Payments in Sandy, UT, seeks a strategic Manager I with strong leadership in account management and loyalty marketing to drive growth for InComm InCentives. Lead a team, manage client relationships, and guide cross-functional initiatives to expand prepaid product solutions.

You will develop plans, negotiate contracts, and collaborate with product/tech teams to maximize revenue across top accounts, including travel to client sites and events as needed.