Account Management Lead — Growth & Strategy

InComm; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

InComm Payments is seeking a Manager I, Account Management to lead a team of 3-5 account managers and drive strategic initiatives for national accounts. You will negotiate contracts, manage day-to-day client needs, and develop professional development plans that align with business goals.

You will strengthen relationships with key decision makers, expand revenue through product expansions and promotions, and collaborate with product and tech teams on InCentive solutions while traveling up to 20%

Qualifications

• BA/BS or 8+ years account management experience.
• Background in account management, loyalty and rewards marketing and/or product development.
• Proven record of client retention and growth.
• Experience managing medium to large national accounts in a technology or software company preferred.
• Experience recruiting, developing and coaching direct reports to achieve maximum potential with department goals as well as conducting performance reviews.
• Excellent presentation and negotiation skills.
• Superior relationship management with ability to engage at all management levels.

Responsibilities

• Lead a team of 3-5 account managers and associate account managers.
• Drive day-to-day support and strategic execution of account goals, including contract negotiations.
• Build and strengthen client relationships and serve as a primary point of contact for InComm, including as an escalation point for direct reports, customers and other teams.
• Create and execute against a professional development plan for direct reports; provide thought leadership on strategic initiatives.
• Collaborate with internal stakeholders to achieve results and grow account revenue.
• Identify growth opportunities and collaborate with product and tech teams to expand and enhance InCentive product solutions.
• Penetrate accounts by selling in new and additional products; travel up to 20% as directed.

Skills

Account management

Loyalty and rewards marketing

Strategic planning

Relationship management

Negotiation

Team leadership

Education

BA/BS

Tools

Microsoft Office

Job description

InComm Payments is seeking a Manager I, Account Management to lead a team of 3-5 account managers and drive strategic initiatives for national accounts. You will negotiate contracts, manage day-to-day client needs, and develop professional development plans that align with business goals.

You will strengthen relationships with key decision makers, expand revenue through product expansions and promotions, and collaborate with product and tech teams on InCentive solutions while traveling up to 20%