Loyalty Experience Lead – Global Travel Ops

Expedia Group; Seattle (WA); On-site; USD 111,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Loyalty Experience Manager in Seattle to serve as SME for loyalty experiences, owning key operational processes across brands, and ensuring intuitive, rewarding traveler journeys.

You will translate program vision into scalable processes, partner with product, finance, legal, and other teams to deliver simple experiences, maintain documentation, and drive continuous improvement.

Qualifications

• 7+ years of loyalty, marketing, or product operations experience.
• Bachelor's degree preferred.
• Deep understanding of loyalty program mechanics and journeys.
• Ability to design scalable processes and documentation.
• Strong analytical and financial acumen.
• Excellent cross-functional collaboration and communication.
• Experience with data to diagnose issues and size opportunities.

Responsibilities

• Serve as the program owner for specific loyalty experiences.
• Ensure end-to-end consistency across site, communications, and articles.
• Maintain program rule documentation and align with live experience.
• Collaborate with cross-functional teams to implement changes.
• Manage an enhancement backlog and justify business cases.
• Own a loyalty operations process end-to-end.
• Lead issue resolution and remediation across teams.
• Define and monitor operational controls and KPIs.

Skills

Loyalty mechanics

Operational excellence

Analytical skills

Financial acumen

Influence & communication

Execution & adaptability

Tools & collaboration

Education

Bachelor's degree

Tools

Excel

Tableau

Job description

Expedia Group is seeking a Loyalty Experience Manager in Seattle to serve as SME for loyalty experiences, owning key operational processes across brands, and ensuring intuitive, rewarding traveler journeys.

You will translate program vision into scalable processes, partner with product, finance, legal, and other teams to deliver simple experiences, maintain documentation, and drive continuous improvement.