Loyalty Experience Lead

ENGINEERINGUK; Seattle (WA); On-site; USD 111,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle, WA, United States is seeking a Loyalty Experience Manager to own defined loyalty experiences and operational processes. You will translate program vision into scalable operations, working with TEaL, Loyalty Performance, Product, Technology, Finance, Legal, and Brands to deliver simple, consistent loyalty journeys for travelers.

This manager-level role is hands-on in operations, capable of influencing cross-functional stakeholders, and focused on maintaining an

Qualifications

• 7+ years of relevant loyalty, marketing, product operations, or related experience.
• Bachelor's degree preferred; strong analytical and financial judgment.
• Deep understanding of loyalty program mechanics and customer journeys.
• Proven ability to design scalable operational processes and documentation.
• Excellent collaboration across functions with clear written and verbal communication.
• Comfort with multiple projects, organized detail-orientation, and adaptability.

Responsibilities

• Serve as the program owner for specific loyalty experiences across brands and POS.
• Ensure end-to-end consistency of experiences across site, communications, and help articles.
• Maintain loyalty program rules in business logic, systems, and traveler facing content.
• Document T&Cs and align live experience with legal and internal docs.
• Lead cross-functional changes balancing value, brand strategy, economics and feasibility.
• Own key loyalty operations processes end-to-end with clear workflows.
• Audit experiences, define controls and monitor KPIs to ensure quality.

Skills

Analytical skills

Influence & communication

Execution & adaptability

Operational excellence

Financial acumen

Education

Bachelor's degree

Tools

Excel

Tableau

Job description

Expedia Group in Seattle, WA, United States is seeking a Loyalty Experience Manager to own defined loyalty experiences and operational processes. You will translate program vision into scalable operations, working with TEaL, Loyalty Performance, Product, Technology, Finance, Legal, and Brands to deliver simple, consistent loyalty journeys for travelers.

This manager-level role is hands-on in operations, capable of influencing cross-functional stakeholders, and focused on maintaining an