Senior Engineering Manager, Loyalty

Expedia Group; Seattle (WA); On-site; USD 185,000 - 258,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior Engineering Manager for Loyalty to lead the Incentives platform across our global portfolio. You will own end-to-end loyalty services, partner with product and data teams, and guide the technology roadmap.

The role emphasizes scale, reliability, and cross-functional collaboration with product, marketing, and business partners. You will mentor a high-performing team, drive engineering excellence, and apply AI/ML concepts to real-world loyalty solutions that

Qualifications

• Bachelor’s Degree or Equivalent Level; Technical Degree Preferred.
• 8+ years of relevant professional experience and 3+ years of people management experience.
• Experience leading full-stack software engineering teams delivering services and platforms in a complex product ecosystem.
• Proven background in software engineering with strong capabilities in system design, API design, and data modeling.
• Familiarity with AI-driven systems and applying AI/ML concepts to production services.

Responsibilities

• Lead, develop, and retain a high-performing engineering team delivering loyalty capabilities and services.
• Own end-to-end delivery for loyalty services and platforms with performance, security, and reliability.
• Partner with Product, Architecture, Data, and other teams to define a technology roadmap for loyalty.
• Establish and improve engineering best practices including CI/CD, observability, incident response, and reliability.
• Drive data-informed decision making for loyalty features using metrics and experiments.
• Foster innovation and safe use of AI/ML in production services.

Skills

Full-stack leadership

AI/ML familiarity

Data-driven decision making

System design

CI/CD

Education

Bachelor’s Degree or equivalent; technical degree preferred

Tools

Distributed systems

Low-level design

API design

Data modeling

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction To The Team

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

The Loyalty Engineering organization powers how Expedia builds durable relationships with travelers worldwide. We build the systems behind continuous engagement, re-engagement, and re-acquisition, creating a growth flywheel that deepens traveler loyalty and drives measurable business impact across brands and markets.

At the center of this sits your team, the Incentives platform, a full-stack system responsible for delivering billions of dollars in offers and perks to travelers every year.

The Senior Engineering Manager, Loyalty role is at the intersection of platform engineering, AI innovation, and business growth strategy. You will lead the full-stack team that owns the Incentives platform, working closely with cross-functional partners across product, marketing, and business to scale one of Expedia's most commercially critical systems. The work here is highly visible. The decisions you make will directly shape how loyalty incentives drive growth for millions of travelers across Expedia's global portfolio.

In This Role, You Will

• Lead, develop, and retain a high-performing engineering team that delivers high-quality loyalty capabilities and services aligned to product and business goals.
• Own end-to-end delivery for key loyalty services and platforms, ensuring system design, low-level design, API design, and data modeling meet performance, security, and reliability expectations.
• Partner closely with Product, Architecture, Data, and other engineering teams to define and execute a technology roadmap for loyalty, balancing near-term delivery with long-term platform evolution.
• Establish and continuously improve engineering best practices, including code quality, CI/CD, observability, incident response, and operational excellence for loyalty systems.
• Drive data-informed decision making for loyalty features and services, using metrics, experimentation, and customer behavior insights to guide prioritization and technical trade-offs.
• Foster a culture of innovation and safety around advanced technologies, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, and safely integrates and operates AI/ML‑enabled solutions that improve outcomes.

Minimum Qualifications

• Bachelor’s Degree or Equivalent Level; Technical Degree Preferred.
• 8+ years of relevant professional experience and 3+ years of people management experience.
• Experience leading full-stack software engineering teams delivering services and platforms in a complex product ecosystem.
• Proven background in software engineering with strong capabilities in system design (including low-level design), API design, and data modeling for distributed, service-oriented or microservices-based systems.
• Demonstrated ability to manage delivery for multiple concurrent initiatives, aligning engineering execution with product and business priorities across the loyalty domain or an equivalent business capability area.
• Hands-on experience establishing and enforcing engineering standards around code quality, testing, deployment, monitoring, and reliability for production services.
• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, including collaborating with specialized teams to integrate such capabilities into production services.

Preferred Qualifications

• Experience building and scaling loyalty, membership, marketing or customer engagement platforms, at high scale and availability.
• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, including safely integrating and operating AI/ML‑enabled solutions that improve loyalty outcomes, and guiding teams on practical, domain-specific use of these technologies.
• Demonstrated success in leading engineering teams through periods of high growth, change, or complexity.
• Track record of championing data-driven decision making and operational excellence for mission-critical systems.
• High ownership mindset with a bias for action.

The total cash range for this position in Seattle is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits And Perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.