Loyalty & CX Programs Lead — Hybrid, Travel Included

ButcherBox; Watertown (MA); Hybrid; USD 112,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Annual bonus

Unlimited PTO

Learning & Development stipend

Free monthly ButcherBox

Job summary

ButcherBox is seeking a Manager of Loyalty & CX Programs in Watertown, MA. Hybrid role—2 days in office with travel 10–20%. Lead the Sizzle Society and related concierge, gifting, and events programs to delight members and drive business impact.

You'll own strategy, measurement, and cross-functional collaboration across product, marketing, CX, and analytics to scale engagement and value for members.

Qualifications

• 5+ years of loyalty/membership/ CX program experience in e‑commerce or DTC.
• Experience designing and running programs end-to-end (strategy + operations).
• Strong analytics: test/control, incrementality, ROI & data-driven decisions.
• Genuine hospitality instincts and attention to detail.
• Experience managing vendors/agencies/contractors incl. budgets.
• Collaborate with many teams; build cross-functional alignment.
• Comfort using AI tools daily to enhance personalized service.
• Thrives in a lean, fast-moving environment with ambiguity.

Responsibilities

• Loyalty program strategy and end-to-end operations for Sizzle Society.
• Define and scale concierge for top-tier members and channels.
• Gifting, recognition, and events; premium member experiences.
• Measure program ROI; partner with analytics for insights.
• Manage contractors and vendor relationships; budget ownership.
• Coordinate across product, marketing, CX, brand, and analytics.

Skills

Loyalty design

Program operations

Analytics ROI

Hospitality mindset

Vendor management

Collaboration

AI tools usage

Adaptability

Tools

Yotpo

Smile

Antavo

Talon One

Job description

ButcherBox is seeking a Manager of Loyalty & CX Programs in Watertown, MA. Hybrid role—2 days in office with travel 10–20%. Lead the Sizzle Society and related concierge, gifting, and events programs to delight members and drive business impact.

You'll own strategy, measurement, and cross-functional collaboration across product, marketing, CX, and analytics to scale engagement and value for members.