Loyalty Club Concierge & Guest Services

The D; Las Vegas (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

The D in Las Vegas is seeking a friendly and professional Representative for the Player's Club to sign up players for the loyalty program, explain casino promotions, and deliver outstanding guest service.

You will engage with guests, explain benefits, and help create a welcoming atmosphere while adhering to service standards. Prior guest service experience preferred; must be 21+ and able to work weekends and holidays.

Qualifications

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures.
• Must have 1 to 6 months of related experience.
• Must be able to work any day of the week and any shift to include weekends and holidays.
• Must be able to establish and maintain effective working relationship with Team Members and Guests.
• Must be at least 21 years of age.

Responsibilities

• Promote the Company Service Standards at all times.
• Communicate with Guests professionally.
• Answers Guest questions in a manner that reflects an understanding of the department and property.
• Be able to work independently and perform essential functions without direct supervision.
• Must be proficient in the use of player tracking systems.
• Evaluate and qualify guests for participation with casino floor promotions.
• Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.

Skills

Communication skills

Customer service

Professional demeanor

Independent worker

Education

High school diploma or GED

Retail/guest service experience preferred

English literacy

Job description

The D in Las Vegas is seeking a friendly and professional Representative for the Player's Club to sign up players for the loyalty program, explain casino promotions, and deliver outstanding guest service.

You will engage with guests, explain benefits, and help create a welcoming atmosphere while adhering to service standards. Prior guest service experience preferred; must be 21+ and able to work weekends and holidays.