Manager, Loyalty Program Operations

Foot Locker; New York (NY); Sur place; USD 85 000 - 95 000; Plein temps

Avantages offerts par ce poste

Employee Discount

Paid Time Off

Medical | Dental | Vision Coverage

401(k) | Roth 401(k)

Stock Purchase Plan

Life Insurance

Tuition Reimbursement

Opportunities for Advancement

Résumé du poste

Foot Locker is seeking a Manager, Loyalty Program Operations to join the Loyalty team within the Global Marketing organization. This role oversees end-to-end loyalty campaigns, rewards, offers, and sweepstakes, plus day-to-day FLX Membership program operations, including rules development, roadmap planning, reporting, and training.

The ideal candidate brings strong project management, analytical skills, and experience managing D2C loyalty programs.

Qualifications

• 5+ years of relevant experience in program, product, or operations roles in a D2C loyalty or promotional environment.
• Strong project management and communication skills, with the ability to manage multiple campaigns and stakeholders.
• Analytical mindset with experience using data to inform decisions, measure performance, and drive optimization.
• Experience delivering visually compelling PowerPoint presentations to diverse audiences.
• Experience working within an Agile framework is a plus.
• Fluent in English (written and verbal); additional language skills a plus (French Canadian).
• Global experience preferred and willingness to travel within North America.

Responsabilités

• Own the end-to-end operational execution of loyalty campaigns, rewards, offers, and sweepstakes, including setup, requirements definition, testing (UAT), execution, monitoring, and post-campaign reporting.
• Ensure campaigns are executed accurately, on time, and in compliance with legal, technical, and operational requirements across markets.
• Perform post-campaign analysis to evaluate performance, member engagement, and ROI, identifying insights and optimization opportunities.
• Partner with Brand Marketing, Digital Marketing, and other stakeholders to plan loyalty campaigns that ladder up to larger initiatives.
• Translate strategic objectives into executable loyalty use cases and ensure alignment between goals, member experience, and program capabilities.
• Deliver against the loyalty program roadmap, including defining requirements for features and functionality, training teams, and overseeing rollouts.
• Collaborate across a matrixed organization (Data/Analytics, Technology, Legal, Marketing, Store Ops, Customer Service) to bring initiatives to life.
• Act as a trusted consultant by communicating program capabilities, constraints, and goals and recommending scalable solutions.

Connaissances

Project management

Communication

Analytics

PowerPoint

Agile

Global experience

Microsoft Office

Outils

Microsoft Office

Description du poste

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world‑class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us.

We are seeking a talented Manager, Loyalty Program Operations to join the Loyalty team within the Global Marketing organization, supporting the Foot Locker brand portfolio across multiple markets. In this role, the Manager will be responsible for both the end‑to‑end execution of loyalty campaigns, rewards, offers, and sweepstakes, including campaign setup, testing, execution, communication, reporting, and optimization as well as the day‑to‑day operations of the FLX Membership program, including development of program rules and requirements, roadmap development, reporting, training, and other tasks as assigned. The Manager will play a critical role in campaign planning, ensuring loyalty initiatives ladder up to broader quarterly and enterprise marketing priorities, and will act as a strategic consultant to cross‑functional partners, guiding them on program capabilities, best practices, and business objectives. The ideal candidate brings strong project management skills, analytical aptitude, operational rigor, and a willingness to roll up their sleeves to get the job done (think “start up” within the organization). Experience managing direct‑to‑consumer loyalty programs and promotional campaigns is strongly preferred.

Responsibilities

PRIMARY RESPONSIBILITIES AND ACTIVITIES:

Program & Campaign Execution

• Own the end‑to‑end operational execution of loyalty campaigns, rewards, offers, and sweepstakes, including setup, requirements definition, testing (UAT), execution, monitoring, and post‑campaign reporting.


• Ensure all campaigns are executed accurately, on time, and in compliance with legal, technical, and operational requirements across markets.


• Perform post‑campaign analysis to evaluate performance, member engagement, and ROI, identifying insights and optimization opportunities for future campaigns.

Campaign Planning & Strategic Alignment

• Partner with Brand Marketing, Digital Marketing, and other stakeholders to help plan loyalty campaigns that ladder up to larger quarterly and enterprise marketing initiatives.


• Translate strategic objectives into executable loyalty use cases, ensuring alignment between campaign goals, member experience, and program capabilities.


• Serve as a subject‑matter expert on loyalty mechanics, advising partners on the best ways to leverage the FLX program to drive enrollment, engagement, and incremental revenue.

Program Operations & Roadmap Delivery

• Deliver against the loyalty program strategic roadmap, including defining requirements for features and functionality, performing UAT, training relevant teams, and overseeing successful rollouts.


• Identify and implement opportunities to enhance engagement and revenue through new campaign types, rewards, and emerging capabilities.

Cross‑Functional Collaboration & Consulting

• Collaborate across a highly matrixed organization (Data & Analytics, Technology, Legal, Brand Marketing, Digital Marketing, Store Operations, Customer Service, etc.) to bring loyalty initiatives and campaigns to life.


• Act as a trusted consultant to cross‑functional partners by clearly articulating program capabilities, constraints, and goals, and recommending scalable solutions.

Qualifications

POSITION REQUIREMENTS:

• 5+ years of relevant experience in program, product, or operations roles, preferably within a Direct‑to‑Consumer loyalty program, CRM, or promotional/campaign environment.


• Strong project management and communication skills, with the ability to manage multiple campaigns, priorities, and stakeholders simultaneously.


• Proven ability to translate strategy into execution while maintaining close attention to operational detail.


• Highly collaborative, with the ability to build relationships and influence across a global, matrixed organization.


• Analytical mindset with experience using data to inform decisions, measure performance, and drive optimization.


• Proficiency in Microsoft Office Suite; must be able to deliver visually compelling PowerPoint presentations and present clearly to diverse audiences.


• Experience working within an Agile framework is a plus.


• Fluent in English (written and verbal); additional language proficiency a plus (French Canadian).


• Global experience strongly preferred.


• Ability and willingness to occasionally travel within North America.


• Other duties as assigned.

At Foot Locker, We Value Innovation, Authenticity, And Integrity In All That We Do. To Uphold The Security And Fairness Of Our Hiring Process, We Ask That Candidates Refrain From Using AI Tools, Including ChatGPT, During Interviews And Assessments. To Ensure a Smooth And Secure Experience, Please Review The Following Guidelines

• Cameras must be on for all virtual interviews.


• AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

Benefits

The annual base salary range is $85,000-$95,000 This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

Foot Locker Benefits

• Employee Discount


• Paid Time Off


• Medical | Dental | Vision Coverage


• 401(k) | Roth 401(k)


• Stock Purchase Plan


• Life Insurance


• Flexible Spending Account


• Opportunities for Advancement


• Tuition Reimbursement for Qualified Courses


• Strong Company Culture


• Employee Resource Groups