Loyalty Ambassador | Guest Services | Full Timr

Omni Hotels; Franklintown (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

Omni Hotels is seeking a Guest Liaison for Select Guests in our Front Office. You will welcome Select Guests upon arrival, anticipate preferences, and coordinate requests with hotel departments to create memorable stays.

The role requires at least 1 year in hospitality, excellent communication, and proficiency with Microsoft Office. You will routinely multi-task, resolve guest concerns, and maintain personalized guest records to enhance loyalty.

Qualifications

• Minimum 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Experience in high-contact customer environments; handling customer questions and concerns.
• Ability to multi-task in a busy environment, follow through on guest requests, and ensure guest satisfaction.
• Service- and detail-oriented with a friendly, approachable demeanor.
• Able to sit at a computer workstation for extended periods.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests upon arrival and coordinate requests with hotel departments.
• Resolve concerns by communicating needs to relevant teams.
• Arrange Select Guest amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office and hotel staff.
• Promote the Select Guest program to potential members.

Skills

Hospitality experience

Excellent communication

MS Office proficiency

Customer service

Multi-tasking

Detail oriented

Computer use for long periods

Tools

Word

Excel

PowerPoint

Outlook

Job description

Overview:

This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.

Responsibilities:

• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Will assist in Front Office operations as needed.
• Perform any other duties assigned by Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Qualifications:

• Minimum of 1 year hospitality experience.
• Must have excellent verbal and written communication skills
• Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
• Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
• Must be able to work with and sit at a computer workstation for an extended period.