Loyalty Ambassador | Guest Services | Full Timr

Omni Hotels & Resorts; Florida; Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Omni Amelia Island Resort & Spa seeks a Select Guest Liaison to build proactive relationships with Select Guests, acting as advocate and primary contact during their stay. You will warmly welcome guests, coordinate requests with hotel departments, and ensure all needs are met throughout their visit.

Responsibilities include training staff on the Loyalty Program, promoting Select Guest membership, maintaining guestroom readiness, and coordinating amenities.

Qualifikationen

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Minimum of 1 year hospitality experience.
• Ability to multi-task in a busy environment and work as part of a team.

Aufgaben

• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all requests and needs are met throughout their stay.
• Resolve concerns or issues and communicate needs to hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office and hotel associates.
• Promote the Select Guest program to guests not yet members.
• Maintain Select Guest product inventories.
• Develop relationships with Select Guests and serve as their point of contact for hotel or program questions.

Kenntnisse

Communication

Customer service

Multitasking

Teamwork

Problem-solving

Detail-oriented

Tools

Microsoft Office

Jobbeschreibung

Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.

Responsibilities

• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Will assist in Front Office operations as needed.
• Perform any other duties assigned by Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Qualifications

• Minimum of 1 year hospitality experience.
• Must have excellent verbal and written communication skills
• Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
• Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
• Must be able to work with and sit at a computer workstation for an extended period.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.