Guest Experience Ambassador

ARVA; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

ARVA in New York is seeking a Guest Experience Ambassador to be the first contact for guests, delivering genuine hospitality and ensuring a welcoming, organized space. You will follow opening/closing duties, take reservations, assist seating, and coordinate with the Maître d and staff to anticipate guest needs.

Must have 1 year in a luxury hotel or similar setting, be able to work weekends, and possess strong communication. Multilingual abilities and SevenRooms experience are a plus.

Qualifications

• 1 year experience in a luxury hotel environment or similar setting in restaurants or F&B.
• Must be able to work weekends and have open availability.
• Team-oriented and capable of working in a high-pressure environment.
• Positive, engaging, and energetic personality with excellent communication.
• Personable and able to anticipate guests’ needs with strong attention to detail.
• Multilingual is a plus and adaptable to diverse guests.

Responsibilities

• Be the first contact for all guests and provide genuine hospitality.
• Follow posted opening and closing duties and manage reservations.
• Assist guests and colleagues courteously and efficiently.
• Greet guests with warmth, maintain environment, and communicate needs to staff.
• Assist seating guests, coat check, and prepare for service as needed.
• Record guest preferences and relay special requests to the team.
• Monitor guest needs and participate in providing exceptional service.

Skills

Luxury hotel

Team oriented

Attention to detail

Excellent English

Multilingual

People skills

Stays composed

Tools

SevenRooms

Job description

TheGuest Experience Ambassadoris responsible for being the first point of contact for all our guests. TheGuest Experience Ambassadoris responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs.

KEY RESPONSIBILITIES

• Follow the posted opening and closing duties.

• Take accurate and complete reservations.

• Always provide excellent service.

• Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor with eye contact and a genuine smile.

• Set and maintain the dining room and podium environment and ensure materials are perfectly clean.

• Have necessary knowledge of menu items to assist guests as needed.

• Assist guest and colleagues courteously and efficiently.

• Use the guest’s name appropriately and communicate it to restaurant colleagues.

• Assist in seating guests and pulling their chairs.

• Assist restaurant colleagues to prepare for service.

• Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests).

• Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat.

• Inform restaurant managers of daily reservations forecast.

• Assist in monitoring all guests’ needs.

• Log in information about guest preferences.

• Check daily for our regular guest preferences and record them in our daily list for the service.

• Ensure all soignees are given to the service team.

• Assist with coat check as needed.

• Assist taking guests to the Jazz Club.

• Assist in providing “Magic Service” for hotel guests.

• Input member engagements notes.

• All other responsibilities assigned by Management.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage.

• Must be able to work weekends and have open availability.

• Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction.

• Must be able to take constructive criticism and work well in a team dynamic.

• Positive, engaging, and energetic personality.

• Must be personable and able to anticipate guests’ needs.

• Able to be organized, manage time wisely and work with little to no direct supervision.

• Very high attention to detail.

• Sensitive to cultural nuances.

• Excellent communication skills, both written and verbal on English.

• Able to handle a multitude of tasks in an intense,fast pacedenvironment.

• Excellent people skills and the ability to work under pressure and with various stakeholders.

• Ability to maintain a clean and professional appearance as per company policies.

• Ability to stand for extended periods of time.

• Multi-lingual is a plus.

• Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions.

• Experience working with SevenRooms is preferred.

• TIPS Certified

EEO M/F/M/V/D

We use eVerify to confirm U.S. Employment eligibility.