Lounge Server & Guest Experience Specialist

CoralTree Hospitality Group; Houston, Northern (TX, KY); Hybrid; USD 17,000 - 30,000; Full time

Job summary

CoralTree Hospitality Group is seeking a guest-focused server for our lounge. You will set and maintain serving stations, greet guests, bus tables, and handle orders with accuracy in a fast-paced environment.

We value friendly interaction, adherence to sanitation and safety policies, and the ability to work across the Food & Beverage team to ensure guest satisfaction throughout the shift.

Qualifications

• Previous food and beverage serving experience in a full service restaurant or lounge.
• Experience with computerized point of sale systems and cash handling.
• Ability to follow hotel F&B policies on sanitation, portion control, and side work.
• Willingness to greet guests warmly throughout shift.

Responsibilities

• Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period.
• Keep serving stations stocked and clean during the service period. This includes china glass and silver and well as food and beverage.
• Greet arriving guests within designated time frame.
• Bus tables as guests depart, clear, clean and set for other guest use.
• Practice suggestive selling for all food and beverage orders taken.
• Utilize correct timing for placing food orders, delivering food, condiments, etc.
• Take care of special requests from guests.
• Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card.
• If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage.
• Practice TIPS procedures relating to guest alcohol consumption.
• Keep menus (all types) clean and organized for the proper service period.
• Complete opening and closing side duties.
• Maintain cleanliness of Restaurant seating and serving areas during the service period.
• Adhere to Hotel food sanitation policies and procedures when handling food.
• Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary.
• Inform the manager or supervisor of any problems with food or beverage product.
• Adhere to Food & Beverage department safety standards particularly when in the Kitchen area.
• Properly handle all chemicals and cleaning agents particularly when around food.
• Report any injury no matter how minor to your supervisor or manager.
• Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.

Skills

Guest service

Cash handling

Team player

Suggestive selling

Tools

POS systems

Job description

CoralTree Hospitality Group is seeking a guest-focused server for our lounge. You will set and maintain serving stations, greet guests, bus tables, and handle orders with accuracy in a fast-paced environment.

We value friendly interaction, adherence to sanitation and safety policies, and the ability to work across the Food & Beverage team to ensure guest satisfaction throughout the shift.