Lounge & Events Manager: Guest Experience Lead

CoralTree Hospitality Group; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Team Member Travel Program

Health insurance

401(k) plan with company match

Paid vacation, sick days, and holidays

Employee Assistance Program

Member discounts at partner brands

Job summary

CoralTree Hospitality seeks a Nectar Room Lounge Manager to lead daily lounge operations, overseeing entertainment events, menu planning, sanitation, and floor guidance during peak periods. The role emphasizes guest and team satisfaction, training needs, labor management, and delivering superior service while driving financial performance and a vibrant guest experience at the Lake Nona Wave Hotel property.

Join a benefits-rich environment with opportunities for growth and a team that values your

Qualifications

• A bachelor's degree in Business Management/Administration from an accredited University.
• A minimum of three years of experience in the hospitality industry or in a fine dining setting and entertainment setting.
• Familiarity with restaurant management software including Open Table, Micros, & Craftable.

Responsibilities

• Ensures clarity around the company's priorities and communicates our direction and vision to team members.
• Liaison between the kitchen and the floor to provide exceptional service to guests.
• Implements coaching and guidance to improve guest needs understanding and service quality.
• Oversees ambiance, lighting, and atmosphere to align with restaurant concept and times of day.
• Negotiates contracts with talent and production partners to secure performers for events.
• Coordinates rehearsals and performances and ensures technical elements are functional.
• Supports on-site and off-site PR opportunities to promote the restaurant.
• Works with marketing to implement multi-channel promotions and events.
• Evaluates event success through ticket sales, attendance, and guest satisfaction metrics.
• Manages reservations via OpenTable and records guest preferences.
• Provides financial analytics for venue and business performance.
• Models leadership and guest hospitality to maintain high service standards.
• Ensures compliance with food service standards and safety guidelines.
• Performs additional duties as assigned

Skills

Leadership

Customer service

Interpersonal skills

Attention to detail

Team collaboration

Education

Bachelor's degree in Business Management/Administration

Tools

OpenTable

Micros

Craftable

Job description

CoralTree Hospitality seeks a Nectar Room Lounge Manager to lead daily lounge operations, overseeing entertainment events, menu planning, sanitation, and floor guidance during peak periods. The role emphasizes guest and team satisfaction, training needs, labor management, and delivering superior service while driving financial performance and a vibrant guest experience at the Lake Nona Wave Hotel property.

Join a benefits-rich environment with opportunities for growth and a team that values your