Guest Experience Concierge

Lake Nona Wave Hotel

Orlando (FL)

On-site

USD 30,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Team member travel program

Unlimited Friends & Family rates

Comprehensive health coverage

401(k) with company match

Employee Assistance Program

Paid vacation, sick days, holidays

Discounts at brand partners

Job summary

Lake Nona Wave Hotel is seeking a friendly and energetic Front Desk/Guest Services team member to warmly greet arriving guests, assist with check-in and check-out, and share information about our services and amenities. You will be part of CoralTree Hospitality, delivering distinctive experiences and ensuring guests feel welcome and cared for.

Join a team that values guests, growth, and a positive atmosphere with opportunities to contribute to memorable stays and superior service daily.

Qualifications

Flexibility with work days and hours in a demanding hospitality environment.
Experience delivering service to others and helping guests create authentic experiences.
People-oriented with strong communication and multitasking abilities.

Responsibilities

Welcomes guests warmly, assists check-in/check-out, and responds promptly with a positive demeanor.
Builds memorable experiences by engaging guests and resolving issues to foster loyalty.
Shares information about hotel services and amenities to help guests feel at home.
Collaborates with team to communicate guest needs to staff and management.
Multi-tasks at a fast pace with attention to detail to ensure accuracy.