Lottery Validation Clerk — Help Winners & Process Claims

Sdsoybean; Sioux Falls (SD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Employee Assistance Program

Vision Insurance

Health Savings Account

Basic Life Insurance Coverage

South Dakota Retirement System

Vacation Leave

Sick Leave

Paid Family Leave

Military Leave

11 Paid Holidays

Longevity Pay

Semimonthly Pay Periods

Job summary

The South Dakota Lottery is seeking a detail-oriented Validation Clerk in Sioux Falls, SD to support prize claims and lottery operations. You will assist players with claims, balance daily cash, and maintain lobby materials, while providing excellent service across mobile, mail-in, and in-person processes.

The role requires strong accuracy, organizational skills, and the ability to work independently within a team. Eligible for comprehensive state benefits and retirement programs.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to handle, balance, and reconcile cash and financial transactions.
• Ability to learn and follow Lottery claim processing procedures for mobile, mail-in and in-person claims.
• Strong organization and recordkeeping skills.

Responsibilities

• Assist lottery players with the prize claim process, including processing mail-in and in-person claims.
• Sell and validate scratch and draw game tickets.
• Assist with winner photo and related winner activities.
• Maintain the Sioux Falls Validation Center lobby and ensure player promotional materials are available.
• Update scratch ticket display boards and replace sold-out materials as needed.
• Balance and reconcile the Sioux Falls daily cash drawer, including cash, scratch tickets, debit card settlements, and daily sales.
• Answer and direct incoming phone calls and respond to emails.
• Process and file lottery documentation, including return slips and other records.
• Perform other duties necessary to support the Sioux Falls Validation Center and lottery operations.

Skills

Customer service

Attention to detail

Cash handling

Lottery processing

Organization

Excel

Email management

Multitasking

Teamwork

Tools

Excel

Job description

The South Dakota Lottery is seeking a detail-oriented Validation Clerk in Sioux Falls, SD to support prize claims and lottery operations. You will assist players with claims, balance daily cash, and maintain lobby materials, while providing excellent service across mobile, mail-in, and in-person processes.

The role requires strong accuracy, organizational skills, and the ability to work independently within a team. Eligible for comprehensive state benefits and retirement programs.