Validation Clerk

South Dakota State Government; Pierre (SD); On-site; USD 18,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Well-Being Program

Employee Assistance Program

Dental Insurance

Vision Insurance

Health Savings Account

Basic Life Insurance Coverage

South Dakota Retirement System

Vacation Leave

Sick Leave

Paid Family Leave

Military Leave

11 Paid Holidays

Longevity Pay

Semimonthly Pay Periods

Job summary

South Dakota Lottery is seeking a detail‑oriented Validation Clerk to assist prize claim processing in the Sioux Falls Validation Center. You will balance cash, sell and validate tickets, and support winner activities with a focus on accuracy and customer service.

The role emphasizes independent work within a collaborative Lottery team, handling mail-in and in-person claims, and maintaining lobby materials. Full-time, competitive benefits, and retirement options are included.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to handle, balance, and reconcile cash and financial transactions.
• Ability to learn and follow Lottery claim processing procedures for mobile, mail-in and in-person claims.
• Strong organization and recordkeeping skills.
• Basic computer skills, including Microsoft Excel and email.
• Ability to manage multiple responsibilities and meet deadlines.
• Ability to work independently while also being an effective member of the Lottery team.
• Dependability, professionalism, and good judgement when working with the Lottery players and sensitive information.

Responsibilities

• Assist lottery players with the prize claim process, including processing mail-in and in-person claims.
• Sell and validate scratch and draw game tickets.
• Assist with winner photo and related winner activities.
• Maintain the Sioux Falls Validation Center lobby and ensure player promotional materials are available.
• Update scratch ticket display boards and replace sold-out materials as needed.
• Balance and reconcile the Sioux Falls daily cash drawer, including cash, scratch tickets, debit card settlements, and daily sales.
• Answer and direct incoming phone calls and respond to emails.
• Process and file lottery documentation, including return slips and other records.
• Perform other duties necessary to support the Sioux Falls Validation Center and lottery operations.

Skills

Customer service

Attention to detail

Cash handling

Lottery claim procedures

Organization

Excel

Email

Multitasking

Independence

Professionalism

Tools

None

Job description

Job ID: 37447

Agency: Department of Revenue

Location: Sioux Falls, SD

Salary: $22.05/hr.

Pay Grade: G

Closing Date: 09/29/2026

Imagine yourself helping create memorable moments for South Dakota Lottery winners.

Meet players from across the state and help them through the exciting process of claiming their prizes.

Play an important role in keeping the Sioux Falls Validation Center running accurately and efficiently.

If you are a detail-oriented, dependable professional with strong customer service and communication skills, the Validation Clerk position with the South Dakota Lottery is for you.

The lottery's validation clerk will:

• Assist lottery players with the prize claim process, including processing mail-in and in-person claims.
• Sell and validate scratch and draw game tickets.
• Assist with winner photo and related winner activities.
• Maintain the Sioux Falls Validation Center lobby and ensure player promotional materials are available.
• Update scratch ticket display boards and replace sold-out materials as needed.
• Balance and reconcile the Sioux Falls daily cash drawer, including cash, scratch tickets, debit card settlements, and daily sales.
• Answer and direct incoming phone calls and respond to emails.
• Process and file lottery documentation, including return slips and other records.
• Perform other duties necessary to support the Sioux Falls Validation Center and lottery operations.

Here is what it takes to do the job:

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to handle, balance, and reconcile cash and financial transactions.
• Ability to learn and follow Lottery claim processing procedures for mobile, mail-in and in-person claims.
• Strong organization and recordkeeping skills.
• Basic computer skills, including Microsoft Excel and email.
• Ability to manage multiple responsibilities and meet deadlines.
• Ability to work independently while also being an effective member of the Lottery team.
• Dependability, professionalism, and good judgement when working with the Lottery players and sensitive information.

What we offer to you beyond the paycheck:

• Health Insurance ($0 employee-only premium option)
• Well-Being Program
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Basic Life Insurance Coverage (free to employees)
• Membership in the South Dakota Retirement System
• Vacation Leave (15 paid vacation days per year)
• Sick Leave (14 paid sick days)
• Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
• Military Leave (15 paid days per calendar year)
• 11 Paid Holidays
• Longevity Pay
• Semimonthly Pay Periods

The South Dakota Lottery promotes a positive work environment and encourages our staff members to grow professionally through training, exposure to industry resources, and on the job experience.

This is a full-time position with the Department of Revenue. For more information on the Department of Revenue, please visit https://dor.sd.gov/.

This position is exempt from the Civil Service Act.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

"An Equal Opportunity Employer"