Lottery Field Service Technician I (On-Site)

Brightstar Lottery; Grand Rapids, Northern (MI, KY); Hybrid; USD 29,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Savings Plan

Paid time off

Wellness programs

Life insurance

Disability insurance

Tuition reimbursement

Identity theft insurance

Job summary

Brightstar Lottery in Grand Rapids, MI is hiring a Field Services Technician to service lottery equipment at retailer locations. You will install, troubleshoot, and maintain devices, drive to customer sites within the zone, and train retailers on procedures.

Requires a high school diploma or GED, 2+ years in customer service and hands-on repair, plus a valid license and color vision. Occasional 20-foot box truck driving is required; residence near the service area is preferred.

Qualifications

• High school diploma or GED equivalent.
• Minimum of two years of experience in a customer service-related position.
• Background of at least two years in technical repair or a related hands-on field.
• Valid driver's license and a driving record that meets company requirements.
• Capacity to distinguish colors correctly while installing, troubleshooting, or repairing equipment.
• Willingness to drive a 20-foot box truck occasionally without a commercial driver's license.
• Residence within reasonable proximity to the assigned service area.
• Ability to read, write, and communicate effectively in English is required

Responsibilities

• Transport, install, remove, and maintain Brightstar Lottery equipment, replacement parts, tools, and supplies.
• Troubleshoot malfunctioning equipment by cleaning, adjusting, repairing, or replacing components to restore operation.
• Communicate service activities, arrival and departure times, equipment issues, and resolutions accurately to Dispatch.
• Deliver marketing materials and consumable supplies, including paper, ribbons, and bet slips, while maintaining accurate inventory records.
• Train new retailers and provide refresher guidance on equipment procedures, including changing paper and ribbon.
• Maintain an organized company vehicle and comply with driver training, vehicle use, and maintenance policies.
• Complete required forms documenting field activities, equipment problems, and recommendations for procedural improvements.
• Perform other duties as assigned.

Skills

Customer service

English communication

Color vision

Box truck driving

Driver's license

Education

High school diploma or GED

Job description

Brightstar Lottery in Grand Rapids, MI is hiring a Field Services Technician to service lottery equipment at retailer locations. You will install, troubleshoot, and maintain devices, drive to customer sites within the zone, and train retailers on procedures.

Requires a high school diploma or GED, 2+ years in customer service and hands-on repair, plus a valid license and color vision. Occasional 20-foot box truck driving is required; residence near the service area is preferred.