Lottery Claims Support Specialist

Connecticut Lottery Corporation; Wallingford (CT); On-site; USD 51,000 - 67,000; Full time

Job summary

Connecticut Lottery Corporation in Wallingford, CT is recruiting an Office Assistant to support the Claims Division. The role involves direct, face-to-face customer service, processing prize claims, verifying ticket information, collecting documentation, issuing checks, and maintaining accurate records.

On-site presence is required, with duties spanning inquiries by phone and general clerical tasks. Qualified candidates will have at least two years of general clerical experience, strong written

Qualifications

• Two years of general clerical work experience is required.
• Strong written and verbal communication skills.
• Attention to detail with the ability to handle forms accurately.
• Previous cash‑handling experience is preferred.

Responsibilities

• Provides high‑volume customer service support, including answering phone inquiries, assisting claimants in person, and explaining claim requirements and processes.
• Conducts cash‑handling and reconciliation activities, including verifying payout amounts, balancing daily cash drawers.
• Maintains written and in‑person communication with internal stakeholders, external partners, and members of the public.
• Applies critical‑thinking skills and maintains accountability for the quality and accuracy of their work.
• Performs related duties as required.

Skills

Customer service

Cash handling

Data entry

Written communication

Tools

Microsoft Office

Job description

Connecticut Lottery Corporation in Wallingford, CT is recruiting an Office Assistant to support the Claims Division. The role involves direct, face-to-face customer service, processing prize claims, verifying ticket information, collecting documentation, issuing checks, and maintaining accurate records.

On-site presence is required, with duties spanning inquiries by phone and general clerical tasks. Qualified candidates will have at least two years of general clerical experience, strong written