Claims Support & Customer Service Specialist

CT Lottery Corporation; Wallingford (CT); Presencial; USD 51.000 - 67.000; Jornada completa

Descripción de la vacante

Connecticut Lottery Corporation in Wallingford, CT seeks an Office Assistant for the Claims Division. The role provides direct customer service to lottery players, processes prize claims with attention to accuracy and compliance, and handles cash and documentation.

On-site responsibilities include assisting callers, recording data, and supporting staff with clerical tasks. Qualified candidates should have at least two years of general clerical experience, strong communication skills,

Formación

• Two (2) years of general clerical work experience.
• Strong written and verbal communication with the public and staff.
• Cash-handling experience.
• Proficiency in Microsoft Office is preferred.

Responsabilidades

• Provides high-volume customer service to Lottery players in person and by phone.
• Processes lottery claims accurately and compliantly.
• Verifies ticket information and gathers required documentation.
• Issues checks and maintains accurate records of claims.
• Supports staff with general clerical duties.

Conocimientos

Cash handling

Customer service

Data entry

MS Office

Herramientas

Microsoft Office

Descripción del empleo

Connecticut Lottery Corporation in Wallingford, CT seeks an Office Assistant for the Claims Division. The role provides direct customer service to lottery players, processes prize claims with attention to accuracy and compliance, and handles cash and documentation.

On-site responsibilities include assisting callers, recording data, and supporting staff with clerical tasks. Qualified candidates should have at least two years of general clerical experience, strong communication skills,