Lot Attendant-Hilo

TONY HAWAII HILO LLC; Hilo (HI); On-site; USD 23,000 - 34,000; Full time

Job summary

Tony Hawaii Hilo is seeking a motivated team member for on-site customer service duties in Hilo, HI. The role includes greeting guests, shuttle service, and maintaining clean showrooms and service areas. Training is provided, and no prior experience is required.

Responsibilities also include ensuring vehicles are cleaned, moved to proper locations, and showrooms are ready to receive guests. Candidates should be able to lift up to 50 pounds and work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• No experience needed; training provided.
• Excellent verbal communication and customer service.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests and provide service in the showroom.
• Perform general Service Lane duties and shuttle guests.
• Keep bathrooms, breakrooms, windows, and waiting areas clean.
• Ensure cleaned and washed rental vehicles are ready.
• Move vehicles to correct locations for servicing or storage.
• Detail supplies management and showroom readiness.

Skills

Verbal communication

Interpersonal skills

Customer service

Organizational skills

Task prioritization

Stress management

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Tony Hawaii Hilo - Hilo, HI 96720, Job Summary:

Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Essential Job Responsibilities:

• Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival and shuttle both sales and service guests.
• Closing Lot- Clean all bathrooms and breakrooms. Empty all trash. Clean all windows. Clean guest waiting area for the next day.
• Ensure that there are cleaned and washed rental vehicles if needed.
• Moving vehicles need to be transferred to correct location to be serviced or stored.
• Wash vehicles and Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
• Opening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guest. Help set up service area for days business
• Detail supplies – all supplies are out and monitored for reorder
• Detail supplies -all supplies need to be stored and detail bays are spotless
• Showroom cars and washed are ready to receive guests.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)
• Vehicle security – ensure that all vehicle doors and windows are locked
• Driveway -all supplies need to be stored and driveway spotless
• Showrooms are ready to receive guests

Qualifications: Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high‑paced and at times stressful environment.

Education and Experience:

• High school diploma or equivalent.
• No experience needed will train.

Physical Requirements:

• Prolonged periods of standing.
• Must be able to lift up to 50 pounds at times.