Lost and Found Coordinator

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Stratosphere Gaming, LLC, in Las Vegas, is seeking a Lost & Found Coordinator to help guests reconnect with belongings with care and efficiency.

You will catalog items, securely store them, and coordinate with other departments to ensure timely returns while maintaining confidentiality and complying with gaming regulations. This role values organization, attention to detail, and excellent guest service in a fast-paced hospitality environment.

Qualifications

• 1 year of experience in a similar role preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication and organizational skills and willingness to work as part of a team.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Responsibilities

• Serve as the primary point of contact for guests and team members seeking lost or found items.
• Record detailed descriptions, dates, and locations of found items in the system.
• Safely store items, maintain records, and ensure confidentiality of sensitive information.
• Collaborate with other departments to ensure smooth operations and timely returns.
• Contact owners when items are turned in, verify ownership, and arrange return or disposal of unclaimed items per policy.

Skills

Communication skills

Organizational skills

Team player

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:As a Lost & Found Coordinator you make a meaningful difference in each guest’s experience. In this essential role, you will carefully catalog, secure, and reunite guests with lost or misplaced belongings while maintaining accurate records and efficient processes. The ideal candidate is organized, detail-oriented, has excellent computer skills, and is passionate about providing outstanding guest service.Job Description:Essential Functions and Responsibilities:Serve as the primary point of contact for guests and team members seeking lost or found itemsRecord detailed descriptions, dates, and locations of found items in the systemSafely store items, maintain records, and ensure confidentiality of sensitive informationCollaborate with other departments as necessary to ensure smooth operations and timely returnsContact owners when items are turned in, verify ownership, and arrange return or disposal of unclaimed items per company policyEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualifications1 year of experience in a similar role within the hospitality or security industry preferredAbility to follow instructions and complete tasks accurately in a fast-paced environmentStrong communication and organizational skills and willingness to work as part of a teamCommitted to fostering a respectful, inclusive, and safety-conscious work environmentAbility to access and input information using a moderately complex computer systemEfficient using computers, including but not limited to Word and ExcelRequirementsAt least 21 years of ageHigh School Diploma or equivalent requiredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNonePhysical RequirementsOccasionally push/pull up to 75lbsOccasionally lift and/or carry up to 75lbs at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistRegularly sit and work at a desk or computerRegularly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to use tools or equipment requiring a high degree of dexterityAbility to ascend or descend ladders, stairs, scaffolding, and rampsWork Environment Potential ConditionsIndoorOutdoorSmokyNoisyBright flashing lightsExtreme hot & cold temperaturesSlippery surfacesExposure to dust, fumes, and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.