Vice President, Player Development

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 150,000 - 230,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas seeks a Vice President of Player Development to lead strategy and operations, delivering exceptional service to high-tier players and driving revenue growth.

You will set performance goals, monitor results, and use analytics to refine programs, grow player engagement, and impact long-term success across the property.

Qualifications

• 5+ years of Player Development experience with leadership or progressive responsibility.
• Proven ability to drive revenue through loyalty programs and player engagement.
• Strong decision-making, planning, and analytical skills with measurable outcomes.
• Experience with CRM systems and player contact management platforms.
• Bachelor’s degree in Casino Management or related field preferred.

Responsibilities

• Provide strategic leadership and operational oversight of the Player Development division.
• Set performance goals, monitor results, and refine programs with analytics.
• Lead recruitment, coaching, and retention of leadership teams.
• Oversee budgets, resources, and cost-efficiency while maintaining quality.
• Develop and implement player acquisition and retention strategies.
• Ensure compliance with applicable gaming laws and internal controls.

Skills

Strategic leadership

Analytical thinking

Interpersonal skills

Negotiation abilities

CRM systems experience

Microsoft Office suite

Education

Bachelor's degree in Casino Management or related field

High School Diploma or Equivalent

Tools

CRM systems

Analytical tools

BI platforms

Microsoft Office Suite

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:As Vice President of Player Development, you lead the strategy and operations of the division, ensuring high-tier players receive exceptional service that builds loyalty and drives revenue. You set performance goals for your team, monitor results, and use analytics to refine programs, improve player engagement, and grow theoretical revenue. Your leadership directly shapes the guest experience and impacts the property's long-term success.Job Description:Essential Functions and Responsibilities:Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standardsRecruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growthLead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicatorsMonitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and complianceServe as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide prioritiesPromote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgmentDevelop and implement player acquisition and retention strategies, including expanding the player database and cultivating long-term business relationships with key guestsAnalyze statistical and financial data to identify profitable growth opportunities and guide tactical decision-makingReview host performance regularly, establish tiered goals, and coach for improved results in line with business prioritiesOversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirementsEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualifications5+ years of Player Development experience; includes leadership or progressive responsibility within a hotel/casino settingDemonstrated success in leading large teams, multi-unit operations, or high-impact projectsExceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goalsStrong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organizationAdept at navigating ambiguity and adapting leadership style to dynamic business needsProven ability to build and maintain inclusive, collaborative, and high-performance work environmentsSkilled in budget management, workforce planning, and process optimizationExperience with CRM systems, analytical tools, and player contact management platformsProficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platformsRequirementsAt least 21 years of ageHigh School Diploma or Equivalent requiredBachelor’s degree in Casino Management or related field preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationPhysical RequirementsOccasionally push/pull up to 15lbsOccasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistFrequently sit and work at a desk or computerRegularly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to use tools or equipment requiring a high degree of dexterityAbility to ascend and descend stairsWork Environment Potential ConditionsIndoorOutdoorSmokyNoisyBright flashing lightsSlippery surfacesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.