Lost and Found Coordinator

[1001 The STRAT] Stratosphere Gaming, LLC; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

The STRAT in Las Vegas is seeking a Lost & Found Coordinator to expertly catalog, secure, and reunite guests with belongings while maintaining precise records. You will interact with guests and team members, ensuring confidential handling and timely returns in a fast-paced hospitality environment.

We seek an organized, detail-oriented individual with strong computer skills and a passion for outstanding guest service, ready to uphold gaming regulations and internal controls.

Qualifications

• 1 year of experience in a similar role within the hospitality or security industry preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication and organizational skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Efficient using computers, including but not limited to Word and Excel

Responsibilities

• Serve as the primary point of contact for guests and team members seeking lost or found items
• Record detailed descriptions, dates, and locations of found items in the system
• Safely store items, maintain records, and ensure confidentiality of sensitive information
• Collaborate with other departments as necessary to ensure smooth operations and timely returns
• Contact owners when items are turned in, verify ownership, and arrange return or disposal of unclaimed items per company policy
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Job Description Summary

As a Lost & Found Coordinator you make a meaningful difference in each guest’s experience. In this essential role, you will carefully catalog, secure, and reunite guests with lost or misplaced belongings while maintaining accurate records and efficient processes. The ideal candidate is organized, detail-oriented, has excellent computer skills, and is passionate about providing outstanding guest service.

Job Description

Essential Functions and Responsibilities:

• Serve as the primary point of contact for guests and team members seeking lost or found items


• Record detailed descriptions, dates, and locations of found items in the system


• Safely store items, maintain records, and ensure confidentiality of sensitive information


• Collaborate with other departments as necessary to ensure smooth operations and timely returns


• Contact owners when items are turned in, verify ownership, and arrange return or disposal of unclaimed items per company policy


• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position


• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Perform other duties as assigned.

Qualifications

• 1 year of experience in a similar role within the hospitality or security industry preferred


• Ability to follow instructions and complete tasks accurately in a fast-paced environment


• Strong communication and organizational skills and willingness to work as part of a team


• Committed to fostering a respectful, inclusive, and safety-conscious work environment


• Ability to access and input information using a moderately complex computer system


• Efficient using computers, including but not limited to Word and Excel

Requirements

• At least 21 years of age


• High School Diploma or equivalent required


• Ability to effectively communicate in English, both written and verbal


• Obtain and maintain all work cards as required by the company


• Verify right to work in the United States


• Work Cards None

Physical Requirements

• Occasionally push/pull up to 75lbs


• Occasionally lift and/or carry up to 75lbs at floor, knee, waist, and chest levels


• Occasionally squat, kneel, reach, bend, twist


• Regularly sit and work at a desk or computer


• Regularly standing and walking


• Ability to communicate using in-person speech, radios, and telephone


• Ability to hear, understand, and distinguish speech and/or other sound in person


• Ability to distinguish between shades of color


• Ability to use tools or equipment requiring a high degree of dexterity


• Ability to ascend or descend ladders, stairs, scaffolding, and ramps

Work Environment

• Potential Conditions Indoor Outdoor Smoky Noisy Bright flashing lights Extreme hot & cold temperatures Slippery surfaces Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

If you’re bold, passionate, and ready to grow in one of the most iconic locations in Las Vegas, The STRAT is where your story begins. The STRAT is a landmark destination and so much more. Our team powers the experience behind the tower, from our 24/7 casino to signature restaurants and must-see entertainment. We embrace innovation, guest service, and internal mobility, creating an exciting environment where careers reach new heights.