Vice President, Player Development

Golden Entertainment, Inc.; Las Vegas, Northern (NV, KY); On-site; USD 150,000 - 210,000; Full time

Job summary

The STRAT Hotel, Casino & Tower invites a results-driven Vice President, Player Development to lead strategy and operations for our player programs in Las Vegas. You will set team goals, monitor performance, and leverage analytics to enhance engagement and revenue, shaping guest experiences across properties.

Lead multi-unit teams, manage budgets, and drive CRM-driven strategies to expand our player base and long-term relationships with key guests.

Qualifications

• 5+ years of Player Development experience in hotel/casino settings.
• Proven leadership of large teams or multi-unit operations.
• Strong decision-making, planning and analytics to meet business goals.
• Excellent negotiation and communication to influence outcomes.
• Experience with CRM systems and player contact management.

Responsibilities

• Provide strategic leadership and operational oversight of Player Development, aligning with company vision and service standards.
• Recruit, coach, and retain high-performing leadership teams to foster engagement and growth.
• Translate strategy into actionable plans with measurable performance indicators.
• Manage budgets, resources, and performance metrics to drive cost-efficiency while ensuring quality.
• Develop and implement player acquisition and retention strategies to grow the guest database and relationships.

Skills

Leadership

Budgeting

CRM systems

Analytics

Communication

Strategic planning

Education

Bachelor's degree in Casino Management or related field

Tools

CRM systems

Microsoft Office

Analytics tools

BI platforms

Job description

## Vice President, Player DevelopmentApplylocations: The STRAT Hotel, Casino & Towertime type: Full timeposted on: Posted Yesterdayjob requisition id: R-01809At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.**Job Description Summary:**As Vice President of Player Development, you lead the strategy and operations of the division, ensuring high-tier players receive exceptional service that builds loyalty and drives revenue. You set performance goals for your team, monitor results, and use analytics to refine programs, improve player engagement, and grow theoretical revenue. Your leadership directly shapes the guest experience and impacts the property's long-term success.**Job Description:**Essential Functions and Responsibilities:* Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards* Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth* Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators* Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance* Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities* Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment* Develop and implement player acquisition and retention strategies, including expanding the player database and cultivating long-term business relationships with key guests* Analyze statistical and financial data to identify profitable growth opportunities and guide tactical decision-making* Review host performance regularly, establish tiered goals, and coach for improved results in line with business priorities* Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards* Perform other duties as assignedQualifications* 5+ years of Player Development experience; includes leadership or progressive responsibility within a hotel/casino setting* Demonstrated success in leading large teams, multi-unit operations, or high-impact projects* Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals* Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization* Adept at navigating ambiguity and adapting leadership style to dynamic business needs* Proven ability to build and maintain inclusive, collaborative, and high-performance work environments* Skilled in budget management, workforce planning, and process optimization* Experience with CRM systems, analytical tools, and player contact management platforms* Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platformsRequirements* At least 21 years of age* High School Diploma or Equivalent required* Bachelor’s degree in Casino Management or related field preferred* Ability to effectively communicate in English, both written and verbal* Obtain and maintain all work cards as required by the company* Verify right to work in the United StatesWork Cards* Nevada Gaming RegistrationPhysical Requirements* Occasionally push/pull up to 15lbs* Occasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levels* Occasionally squat, kneel, reach, bend, twist* Frequently sit and work at a desk or computer* Regularly standing and walking* Ability to communicate using in-person speech, radios, and telephone* Ability to hear, understand, and distinguish speech and/or other sound in person* Ability to distinguish between shades of color* Ability to use tools or equipment requiring a high degree of dexterity* Ability to ascend and descend stairsWork Environment Potential Conditions* Indoor* Outdoor* Smoky* Noisy* Bright flashing lights* Slippery surfacesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one? If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.